ShiftCode Analytics, Inc. · 9 hours ago
Software Engineer
United States
Full-time
Remote
Mid LevelShiftCode Analytics, Inc. is seeking a Software Engineer to design, build, and deliver scalable, cloud-based solutions focused on Amazon Connect and AWS technologies. The role involves developing call routing flows, APIs, and user-facing experiences while ensuring high standards for quality, security, and reliability.
AnalyticsConsultingInformation Technology
Responsibilities
Design and enhance Amazon Connect call flows supporting omnichannel customer experiences
Develop secure and scalable REST APIs
Build AWS serverless applications using Node.js/TypeScript, Lambda, CDK, S3, and DynamoDB
Develop modern front-end components using Vue.js and Nuxt.js that integrate with serverless APIs
Implement automated unit and integration tests, CI/CD pipelines, and operational best practices
Embed quality, security, observability, and reliability into all solutions
Provide technical direction to support successful delivery of solutions
Collaborate with engineers, infrastructure teams, and stakeholders
Participate in code reviews, design reviews, and pair programming
Create and maintain clear technical documentation
Qualification
Required
Experience building AWS serverless applications using Node.js/TypeScript
Hands-on experience with Amazon Connect and call routing solutions
Strong experience developing and integrating RESTful APIs
Proficiency with AWS CDK, Lambda, S3, and DynamoDB
Experience implementing automated testing (unit and integration)
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently when requirements are not fully defined
Comfortable working in fast-paced, Agile environments
Demonstrated ability to learn new technologies quickly
Preferred
Familiarity with contact center analytics, workforce management, or quality monitoring tools
Experience with CloudWatch, X-Ray, Step Functions, EventBridge, KMS, and least-privilege IAM
Exposure to Infrastructure as Code (IaC) and platform engineering practices
Experience mentoring engineers and supporting technical leadership efforts
Experience working with Agile tools such as JIRA and Confluence
Company
ShiftCode Analytics, Inc.
ShiftCode Analytics Inc is a Tampa, FL based firm formed with one sole purpose of delivering best and quick services to its clients nationwide.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase