BAL · 1 day ago
Practice Support Manager
Boston, TX
Full-time
Onsite
Mid, Senior Level
$118K/yr - $126K/yr
4+ years expBAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. The Practice Support Manager is responsible for managing the Practice Support team, optimizing legal performance, and ensuring alignment with client expectations and operational goals.
Customer ServiceGovernmentConsultingLegalInformation TechnologyLaw Enforcement
Responsibilities
Leads strategic enablement of immigration program operations across high-volume complex immigration programs
Partners with attorneys and/or other operations departments to design and implement workflow improvements, identify bottlenecks, and embed best practices across systems, templates, and processes
Manage a team of Practice Support Leaders within assigned Partner(s) cluster
Pursues and supports implementation of technological enhancement to optimize workflows
Manages program-wide service delivery, ensuring alignment with client expectations, SLAs, and operational goals
Analyzes historical data and capacity trends, as well as forecasts upcoming case volume, to collaboratively support Partners/LOMO on appropriate staffing model
Serves as a key point of contact for client stakeholders on program-level decisions, delivery metrics, and service escalations
Identifies and leads firmwide and team-level change management initiatives to improve scale, quality, and efficiency
Collaborates with legal leadership to develop and roll out new tools, templates, and systems that enhance delivery consistency
Demonstrates high autonomy in executing improvement plans and driving operational transformation
Tracks delivery metrics and recommends strategic adjustments to ensure equitable workload distribution and optimal performance
Provides strategic insights and recommendations to clients and HR representatives regarding program logistics, delivery trends, and service enhancements
Responds to escalations and recurring client concerns with urgency and professionalism, ensuring resolution and continuous improvement
Participates in and/or leads program-level reviews, client meetings, and service planning sessions
Owns training strategy for legal team members, including identifying skill gaps, assigning training plans, and facilitating onboarding for new workflows
Supports the development and implementation of scalable training programs aligned with evolving service standards and operational needs
Qualification
Required
4 years' experience as a Practice Support Lead and demonstrated ability to perform the functions of the position
Bachelor's degree or equivalent
Must have experience as a PSL overseeing NIV and IV processing teams
Ideally has served as a PSL for a large client, mid-sized client, and small client
Must have experience training legal team members at all paralegal levels
Must have extensive Excel/reporting experience
Demonstrated mastery of PSL skills and abilities
Must have knowledge and experience in both NIV and IV
Proven ability to be the 'Go To' person on a team
Ability and willingness to share knowledge in a helpful manner
Ability to ensure tasks are completed accurately and timely by others
Strong project management skills
Ability to communicate with diplomacy and tact
Demonstrates willingness to take on additional responsibilities and challenges
Benefits
Medical
Dental
Vision
Disability
Life insurance
Sick time
Unlimited vacation
401(k) with company match
Company
BAL
BAL is a corporate immigration law firm that delivers consulting services for organizations.
1001-5000 employees
H1B Sponsorship
BAL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (10)
2023 (6)
2022 (2)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jeremy Fudge
CEO
Recent News
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