Walmart Canada · 6 hours ago
Resolution Specialist, DC Seller Disputes
(USA) FL DAVENPORT 07853 ECOMM WHSE LOGISTICS
Full-time
Onsite
Entry, Mid Level
$19/hr - $35/hr
2+ years expWalmart Canada is seeking a Resolution Specialist for DC Seller Disputes. The role focuses on evaluating and resolving seller disputes while ensuring compliance with company policies and maintaining a professional tone in all communications.
DeliveryRetailShopping
Responsibilities
Evaluates and resolves seller disputes, with a focus on accuracy and fairness
Prioritizes solutions that support seller success while maintaining compliance with company policies
Documents dispute outcomes with clear, concise, and fact-based written reports
Maintains a professional tone in all written communications to ensure clarity and respect
Identifies and analyzes patterns of fraud and risk in dispute cases
Provides sellers with advice and best practices to prevent future disputes and minimize risks
Thoroughly reviews all relevant information and evidence before making decisions on seller disputes
Ensures all documentation is accurate and free of errors
Shows empathy towards sellers while maintaining objectivity
Understands seller perspectives and provides solutions that are fair and beneficial
Uses analytical skills to detect patterns and identify potential fraud or risk
Makes data-driven decisions to support dispute resolution and fraud prevention
Communicates clearly and professionally in all written documentation
Ensures that all communications are understood by recipients
Anticipates potential issues and provides proactive solutions to prevent future disputes
Continuously seeks ways to improve seller dispute resolution processes and outcomes
Maintains high ethical standards in all actions and decisions concerning seller disputes
Ensure that all seller dispute resolutions are fair and unbiased
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems
Qualification
Required
2 years' experience in disputes, claims, or financial or operational investigation work
Preferred
Prior work experience in consultative claims handling
Prior work experience in fraud or risk detection
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
10001+ employees
Funding
Current Stage
Late StageRecent News
Packaging-Gateway.com
2026-02-04
Canada NewsWire
2025-12-18
Company data provided by crunchbase