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Front Desk Clerk jobs in United States
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Concord Hospitality Enterprises · 2 days ago

Front Desk Clerk

positionDurham, NC
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
Concord Hospitality Enterprises is dedicated to providing exceptional guest service and is seeking a Front Desk Clerk. The role involves delivering a warm check-in and check-out experience while maintaining professionalism and accuracy in handling reservations, payments, and guest inquiries.
HospitalityTravelTourism

Responsibilities

Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures as required by Concord
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures

Qualification

Guest serviceCommunication skillsProblem-solving skillsCash handling proceduresProfessionalismTeamworkAttention to detail

Required

Deliver exceptional guest service by providing a warm, welcoming, and efficient check-in and check-out experience
Demonstrate strong communication and problem-solving skills
Maintain professionalism and accuracy in handling reservations, payments, and guest inquiries
Ensure that every guest interaction reflects the hotel's commitment to hospitality, brand standards, and operational excellence
Contribute to creating a positive and memorable guest experience through teamwork, attention to detail, and a service-oriented attitude
Assist guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner
Post guest charges, collect payments and follow all cash handling procedures as required by Concord
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures

Benefits

Medical/dental/vision plans
Life insurance
ST/LT disability options
401K options
Tuition assistance
Discounted room rates at Concord managed hotels
Training & development
Career advancement opportunities

Company

Concord Hospitality Enterprises

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Concord Hospitality Enterprises specializes in the fields of hotel development, third party acquisitions, and hotel revenue management.
dateFounded in 1985
location
Raleigh, North Carolina, USA
people-size5001-10000 employees
web-link
http://www.concordhotels.com

Funding

Current Stage
Late Stage
Total Funding
$16.73M
Key Investors
CIM Group
2026-01-12Debt Financing
2025-10-28Undisclosed· $9.11M
2018-10-01Acquired

Leadership Team

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Brian Cornell
Chief Information Officer
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Recent News

Business Wire
CIM Group Closes $167,670,000 Loan to Affiliates of Concord Hospitality and Whitman Peterson to Recapitalize a 15-Property WoodSpring Suites Extended Stay Hotels Portfolio
2026-01-13
PR Newswire
Hilton Jacksonville at Mayo Clinic Debuts on Mayo Clinic Campus
2025-10-01
citybiz
CIM Group Closes $73.5M for Two Hilton Brand Hotels in LA and PA
2025-09-17
Company data provided by crunchbase