Equinix · 19 hours ago
Senior Director, Controls Engineering and Service Management
Dallas, TX
Full-time
Onsite
Director/Executive
CA$202K/yr - CA$302K/yr
10+ years expEquinix is the world’s digital infrastructure company®, and they are seeking a Senior Director of Controls Engineering and Service Management. This senior leadership role is responsible for establishing engineering standards for infrastructure monitoring and controls engineering across Equinix’s global data center portfolio, ensuring operational integrity and optimizing critical infrastructure monitoring through innovative solutions.
Cloud Data ServicesData CenterInformation TechnologyInfrastructureInternetSoftware
Responsibilities
Leads and develops high-performing Controls Engineering, Infrastructure Monitoring, and Service Management teams
Fostering a culture of belonging, innovation, collaboration, and accountability
Drives talent development initiatives, including mentorship, career progression pathways, and leadership training to ensure the team is equipped with the latest skills and expertise
Own the global process, standards, and performance of Equinix’s controls and critical infrastructure monitoring – including BMS/SCADA platforms, distributed telemetry collection, power and battery monitoring, PUE/WUE data collection, security architecture, and monitoring automation
Drive the evolution of Equinix’s data center observability to next-generation cloud architecture, leveraging automation and AI
Ensure operational integrity by engineering scalable, secure, and resilient infrastructure
Define centralized monitoring interfaces in collaboration with vendors and integrators
Collaborate with construction design and field operations teams to integrate advanced cooling (e.g., liquid/free) and power (e.g. OSPG) solutions into the control architectures
Ensure compliance with industry standards (e.g., ASHRAE, Uptime Institute Tier classifications) and oversee root cause analysis (RCA) for system failures, driving technical resolutions
Establish service level agreements (SLAs) and performance monitoring (KPIs) for controls engineering, monitoring systems, and customer expectations
Drive continuous improvement through the identification of deficiencies and collaborate with cross-functional teams to execute improvement opportunities
Establish and maintain the vision for end-to-end service management, ensuring consistent and high-quality support for customers
Design and optimize processes for incident detection, escalation, and communication, ensuring rapid resolution and transparent updates to stakeholders
Specify AI-driven monitoring, detection, automation, and predictive maintenance to reduce incidents proactively
Drive cross-functional collaboration between facilities, network operations, and customer success teams to deliver seamless service experiences in a distributed 24/7 operational environment
Leverage real-time telemetry and historical data to develop predictive models and improve incident response times
Build dashboards and analytics tools to provide actionable insights into system performance, energy efficiency, and service metrics
Apply machine learning and statistical process control to detect anomalies and optimize system behavior
Benchmark operational performance against industry standards and internal targets, driving continuous improvement and cost efficiency
Maintain architecture and engineering standards for control systems and service management infrastructure
Participate in design reviews for new data center builds and retrofits, ensuring alignment with architectural standards and telemetry requirements
Influence Vendor and OEM providers to align product development roadmaps
Ensure security is embedded into every layer of the architecture
Own and enforce the change management process for control systems, ensuring traceability, compliance, and minimal operational risk
Qualification
Required
Bachelor's degree in Engineering, Networking, Computer Science, or a related technical field; Master's degree preferred
10+ years in critical infrastructure engineering, operations, IT, or Networking, with at least 5 years in a leadership role overseeing data centers or equivalent high-reliability environments
Proven expertise in controls engineering, power systems, and cooling technologies within large-scale operational settings
Experience with service management frameworks and data-driven operational improvement programs
Strong background with distributed infrastructure, systems, and network monitoring, including BMS, EMS, SCADA, and PLC systems
Extensive experience with industrial electrical and mechanical system design
Experience with IoT protocols (e.g., Modbus, BACnet, SNMP) and IT/OT security in industrial control systems
Experience with advanced system monitoring and analytics platforms for real-time monitoring and predictive insights
Strong ability to lead global, cross-functional engineering teams in a fast-paced, technical environment
Champion of simple, scalable, and secure architectures and solutions
Exceptional communication skills to translate complex technical concepts into actionable service strategies for diverse stakeholders
Strategic vision for integrating technical innovation with controls engineering and service management
Analytical mindset with a passion for leveraging data to drive operational outcomes
Focused leadership on maintaining uptime in mission-critical settings
Preferred
LEAN, operational science, Agile, OT security, ITIL v4, and System Reliability Engineering (SRE) concepts
Benefits
Employee Assistance Program : An Employee Assistance program is available to all employees.
Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge.
Company
Equinix
Equinix is an internet company that provides data center services for companies, businesses, and organizations.
10001+ employees
H1B Sponsorship
Equinix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (113)
2024 (157)
2023 (117)
2022 (121)
2021 (179)
2020 (122)
Funding
Current Stage
Public CompanyTotal Funding
$4.27BKey Investors
Elliott Management Corp.Crosslink Capital
2025-11-19Post Ipo Debt· $498.42M
2025-07-22Post Ipo Equity
2025-03-17Post Ipo Debt· $375.86M
Leadership Team
Adaire Fox-Martin
Chief Executive Officer & President
Keith Taylor
Chief Financial Officer
Recent News
2026-02-08
Business News Americas
2026-02-04
Company data provided by crunchbase