Giant Food · 7 hours ago
Front End Specialist
Hyattsville, MD
Full-time
Onsite
Mid, Senior Level
$100K/yr - $133K/yrGiant Food is a leading grocery retailer in the Baltimore-Washington area with over 88 years of history. They are seeking a Front End Specialist who will be responsible for ensuring operational excellence at the front end of stores, training staff, and driving customer satisfaction through effective management and collaboration with various teams.
Food and BeverageFood Processing
No H1B
Responsibilities
Deliver Financial Key Performance Indicators (KPIs) for the district and for the respective area
Conduct store visits spend most of the time coaching and developing department staff to achieve business results and personal growth goals
Responsible for the cash handling within each store and ensures process and policies are in place to prevent loss or theft
Accountable for Front End Profit & Loss (P&L) responsibilities and Front-End optimization, scheduling and planning
Responsible for Customer Trak goals on the Front End, and escalated Issue Resolution with the Call Center
Program/Project implementation affecting assigned store (ex. Remodels)
Deliver direction and ensure compliance with operational initiatives, customer service goals and labor productivity
Answer and resolve policy, process, and standards questions raised by SCM/COM, Service Desk, and Cash Office associates
Assist IT with troubleshooting all Escalation issues and concerns
Takes the Lead in pushing many brand total store KPI's such as Net Promoter Score & Attributes, Non-Scans, Pricing, Lane hawk, Core Audits, etc
Supports all areas of Business; Marketing, Operations, Finance, Compliance, etc
Supports the Brand and fellow District Centric Team members with maintaining service expectations
Facilitates training and follow-up on many Stores Initiatives
Execute Brand programs that will increase customer satisfaction and drive sales, making us a Better Place to Shop
Responsible for opportunity store identification and execution of turnaround plan
Analyze problems, issue, and identify root causes of problems impacting opportunity stores related to service while communicating these issues effectively to the appropriate levels of the organization
Coordinate with ADUSA Store Technology Specialist and provide support to stores for all Front-End Systems including Point of Sale (POS), Pin Pad, Self Check-out, Western Union application and Card Manager Application
Serve as the thought leader, teacher, and ambassador of service for assigned district
Coach and develop a team of skilled Department Managers, Fuel Clerks, and Cashiers that have the competency to meet and exceed company expectations in the areas of sales, profitability, in-store customer experience, and the development of their own teams
Coaching around how to run the department standards of practice and Standard Operating Procedures (SOPs)
Work with HRBP to identify talent gaps and discover FT talent within store
Provide departmental expertise, direction, and training to Store Management and department staff
Act as the focal point to the District Director and Store Support Team regarding the communication of feedback on initiatives and in-store opportunities
Work with Store Managers and District Directors to help develop and supervise Store CSM / COM and Checkout Coaches holding them accountable for achieving customer service standards and metrics throughout the store
Qualification
Required
Must have Asist Store Manager/Store Manager or Specialist experience
Strong leadership skills with a thorough understanding of store operations
Strong communication and facilitation skills
Will work independently
Will multi-task priorities, with the ability to follow up on key concerns in a timely manner
Will problem solve and know when to elevate an issue
Need to have strong knowledge of computer systems (Outlook, Microsoft Office products)
Will travel throughout the banner
Preferred
Knowledge of the Pickup/front end preferred but not required
Benefits
Tuition reimbursement
Scholarship & grant programs
Leadership development
Career advancement
Continuous learning opportunities
Access to Market USA Credit Union
Comprehensive healthcare
Life insurance
Paid parental leave
Wellness programs
A 401k plan with up to a 5% company match
Paid time off
Employee assistance programs
Business Resource Groups (BRGs)
Rewards & recognition programs
Community outreach
Countless volunteer opportunities
Company
Giant Food
Giant Food operate supermarkets in Maryland, Virginia, Delaware and D.C.
Founded in 1936
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown1994-10-04Acquired
Leadership Team
Diane Hicks
Senior Vice President Omnichannel Operations
Recent News
2025-11-03
The Philadelphia Inquirer
2025-11-01
2025-10-31
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