Interior Logic Group, Inc. · 12 hours ago
Customer Service Technician
Salisbury Rd Warehouse (Jacksonville, FL)
Full-time
Onsite
Entry Level
1+ years expInterior Logic Group, Inc. is seeking a Customer Service Technician responsible for providing excellent customer service through high-quality warranty repairs and product installations. The role involves supporting customer service and production operations, ensuring repairs are completed efficiently, safely, and to quality standards.
Construction
Responsibilities
Perform repairs, touch-ups, and installation-related tasks following or during production installation across multiple trades and materials
Perform minor to complex repairs and replacements, including work in occupied homes, in accordance with ILG standards and safety requirements
Perform logistical tasks related to production installs, including material handling and coordination
Maintain inventory of parts, tools, and materials required for field operations
Travel to local customer locations to perform field service, repairs, and support
Communicate effectively with customers and internal teams to ensure clear understanding of scope, timelines, and expectations
Organize workflow efficiently and maintain accurate documentation related to repairs, materials, and completed appointments
Confirm and document completed appointments accurately and promptly
Provide feedback to internal teams regarding product quality, installation methods, and process improvement opportunities
Mentor and support less experienced technicians, as applicable
Perform other duties as assigned
Qualification
Required
High school diploma or GED, or equivalent combination of education and experience
One or more years of experience in construction or related trades, with increasing responsibility and technical complexity over time
Valid driver's license and vehicle insurance as required by state law
Ability to perform repairs and service work in occupied homes
Good verbal communication and organizational skills
Demonstrated ability to train, mentor, or support other technicians as experience level increases
Strong technical aptitude with knowledge of multiple trades, including flooring, cabinetry, and countertops
Excellent communication skills with customers and team members
Strong organizational and time management abilities
Demonstrated problem-solving and analytical skills to diagnose and resolve installation or repair issues
Ability to follow safety standards and company policies consistently
Commitment to quality, accountability, and customer satisfaction
Proficiency in Microsoft Office Suite
Ability to stand, sit, walk, bend, and stoop for 8+ hours
Minor lifting and carrying may be required
Work performed at construction job sites and office locations
Exposure to construction materials, paints, wood finishing products, and tools
Preferred
Experience in one or more construction trades, which may include: Flooring (tile, carpet, wood, or LVP), Cabinets (repair, touch-up, adjustment), Countertops (basic repair through advanced fabrication and replacement across multiple materials)
SAP knowledge
Company
Interior Logic Group, Inc.
Powered by our industry-leading technology platform, Interior Logic Group is the largest national provider of interior design and finish solutions for the building industry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-02-01Acquired
Leadership Team
Alan Davenport
Chief Executive Officer | Board Director
Jon Weldon
Chief Operating Officer
Recent News
Mergers & Acquisitions
2025-11-06
Company data provided by crunchbase