IBM · 18 hours ago
Customer Success Manager - Entry Level Sales Program 2026
Costa Mesa, CA
Full-time
Onsite
New Grad, Entry LevelIBM is a leading technology company focused on Artificial Intelligence and innovative solutions. They are seeking a Customer Success Manager to help clients realize the value of AI products and facilitate the adoption of new technologies. The role involves understanding client challenges, developing AI solutions, and guiding customers through their AI journey.
Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
No H1B
Responsibilities
Understand clients' primary Data and AI challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of AI and Hybrid Cloud offerings
Lead use case exploration and business framing workshops, develop client value realization models
Using your Data and AI engineering skills to code/ build MVPs using python, open-source frameworks, RedHat and IBM watsonx
Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions
Develop customer success plans aimed at continually increasing active user adoption of IBM's products
Qualification
Required
Technical Education: B.S./M.S. in Computer Science, Artificial Intelligence, Data Science, Engineering, Information Systems, or equivalent technical degree/experience
Programming Language: Experience with Python notebooks
AI Skills: Academical Experience in Machine Learning, Deep Learning, Large Language Models
Understanding of model fine-tuning and in-context learning (choosing when to prompt-engineer vs. train) as part of the LLM lifecycle
Basic knowledge of specialized Agentic AI frameworks: LangChain, LlamaIndex
Basic knowledge of Deep Learning Frameworks: PyTorch, TensorFlow (including Keras), Hugging Face transformers
Client Focused: Asks open-ended questions and understands needs to address business challenges
Tech Savvy: Conversant about technology, latest industry trends and how it is being applied to address business challenges
Team Player: Demonstrates team collaboration and can navigate different communication styles
Excellent Communication Skills: Possess verbal, written, and interpersonal skills that are engaging, compelling and influential
Self-Motivation and Problem-Solving Aptitude: A natural inclination toward self-motivation and initiative, in addition to the ability to navigate data and people to find answers and present solutions
Preferred
Bachelor's Degree
Familiarity with agile development methodologies
Knowledge of AI and data governance
Knowledge of generative AI architectures such as RAG, chatbots
Experience with RedHat OpenShift and Kubernetes
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
Founded in 1911
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
Tech in Asia
2026-02-09
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