Bridgeway Benefit Technologies · 11 hours ago
Technical Support Analyst
United States
Full-time
Remote
Entry Level
2+ years expBridgeway is seeking a motivated Technical Support Analyst to assist in managing and maintaining their software platform and infrastructure. The successful candidate will provide technical support, ensure system performance and availability, and assist in implementing IT solutions under the guidance of senior administrators.
Information TechnologySoftwareWeb Development
Responsibilities
Monitor, maintain, and troubleshoot software and networking systems, including servers, workstations, and applications
Provide technical support to end-users, resolve software and networking issues, and ensure a high level of customer service
Assist in maintaining and troubleshooting network systems, including routers, switches, and firewalls
Ensure regular backups of critical systems and data and assist in restoring operations as needed
Apply system patches, updates, and upgrades to maintain security and compliance
Document system configurations, procedures, and support activities
Work closely with senior system administrators, Bridgeway staff, and vendors to resolve issues and implement solutions
Stay up to date with emerging technologies and participate in training to enhance system administration skills
Qualification
Required
2+ years of professional experience in a technical support or system administrator role required
Proficiency in server setup, configuration, scripting, and maintenance (Windows, Linux, and/or Unix environments)
Intermediate understanding of networking protocols (TCP/IP, DNS, DHCP) and security practices
Ability to perform system backups, restore operations, and disaster recovery procedures
Strong troubleshooting skills for hardware, software, and network issues
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience
Strong problem-solving and analytical abilities
Excellent communication and interpersonal skills
Preferred
Experience with cloud environments, Azure preferred
Experience with system monitoring and management tools is a plus
Company
Bridgeway Benefit Technologies
Bridgeway Benefit Technologies provides benefits administration technology solutions for multiemployers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Plesko
Chief Executive Officer
Sean Cornelius
Chief Financial Officer
Recent News
2024-04-30
Company data provided by crunchbase