Serenity Healthcare · 8 hours ago
Customer Service Supervisor
Sandy Springs, GA
Full-time
Onsite
Entry, Mid Level
1+ years expSerenity Healthcare is a provider of innovative mental health treatments, and they are seeking a Customer Service Supervisor for their mental health call center. In this role, you will lead a customer service team, ensuring high service standards while coaching and supporting your team members.
Mental Health Care
Responsibilities
Supervise and support a customer service team in a call center environment
Coach team members through performance goals, accountability, and growth
Handle escalated calls with empathy and solutions-focused thinking
Use performance metrics to improve service quality and outcomes
Maintain high service standards that reflect Serenity's patient-first mission
Qualification
Required
1+ year of experience supervising customer service teams
Strong communication, coaching, and decision-making skills
Ability to stay calm, adaptable, and focused in a fast-paced environment
Results-driven mindset with a commitment to continuous improvement
Passion for helping both patients and teammates succeed
Preferred
Call center leadership experience
Experience managing KPIs or service-level metrics
Background in healthcare, behavioral health, or patient support
Benefits
90% employer-paid medical, dental, and vision insurance
401(k) retirement plan
10 PTO days + 10 paid holidays (15 PTO days after first year)
Referral bonuses
Company
Serenity Healthcare
At Serenity Mental Health Centers, we understand the challenges of living with mental health conditions and our compassionate, experienced team of medical professionals is here to support your path to wellness every step of the way.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Azfar Malik
CEO & President
David Cody Gally
Physician Liaison || Partnerships & Consulting
Recent News
Digital Journal
2025-07-31
2025-02-25
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