Ztek Consulting · 8 hours ago
Service Now Technical Architect
United States
Full-time
Remote
Senior LevelZtek Consulting is seeking a Service Now Technical Architect to lead the design and implementation of ServiceNow solutions. The role requires strong communication skills and hands-on experience with various ServiceNow modules, focusing on architecture, governance, and collaboration with stakeholders.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
Hiring Manager
Sajith Nair
Responsibilities
Architect and design end-to-end ServiceNow solutions across ITIS, ITOM, HRSD, and GRC modules
Lead technical governance, ensuring adherence to best practices, platform security, and performance standards
Collaborate with business process owners, enterprise architects, and developers to design and implement integrated workflows
Guide and mentor development teams on customizations, integrations, and platform upgrades
Establish and enforce coding, configuration, and design standards within ServiceNow
Conduct design reviews and ensure technical alignment across all implementations
Participate in stakeholder discussions and effectively communicate architectural decisions to both technical and non-technical audiences
Stay current with ServiceNow releases and recommend adoption of new features to improve service delivery
Qualification
Required
Strong communication and stakeholder engagement skills—ability to present complex solutions clearly to executives and technical teams
Proven hands-on experience with: ITIS—CMDB, Incident, Problem, Change, Knowledge, and Request Management
Proven hands-on experience with: ITOM—Discovery, Event Management, Service Mapping, and CMDB integrations
Proven hands-on experience with: HRSD – Case and Knowledge Management, Employee Center, Lifecycle Events
Proven hands-on experience with: GRC – Policy and Compliance, Risk Management, Audit, and Vendor Risk modules
Deep understanding of ServiceNow data models, scripting (Glide, JavaScript), Flow Designer, Integration Hub, and API integrations
Familiarity with CSDM (Common Service Data Model) and its alignment with ITOM/CMDB design
Experience integrating ServiceNow with enterprise tools such as Azure AD, Workday, Splunk, and monitoring platforms
Company
Ztek Consulting
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for its clients.
Founded in 2007
201-500 employees
H1B Sponsorship
Ztek Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
S
Shefali Sharma
Founder
Company data provided by crunchbase