Commonwealth of Massachusetts · 6 hours ago
Infrastructure Systems Analyst
United States-Massachusetts-Boston-621 Huntington Avenue
Full-time
Onsite
Mid Level
$95K/yr - $102K/yr
3+ years expMassachusetts College of Art and Design (MassArt) is the nation's first and only independent, free-standing public college of art and design. The Infrastructure Systems Analyst is responsible for ensuring the reliability, security, and performance of the college's core technology infrastructure, focusing on planning, implementation, and maintenance of enterprise systems and network architecture.
Government Administration
No H1B
U.S. Citizen Only
Responsibilities
Infrastructure Operations: As a member of the Infrastructure Team, provides assistance with all day to day department operations. Provides technical support to area experts in troubleshooting and maintaining all network, computing, cloud infrastructure and collaboration suites
Enterprise Backup: Responsible for server and storage backup hardware and procedures, ensures reliability and availability of critical enterprise data
Telecommunications Operations: Responsible for maintenance and operations of College telecommunications systems. Performs adds/moves/changes and coordinates with outside vendors for installation and upkeep
Physical infrastructure: Coordinates installation and maintenance of cabling, uninterruptible power supplies and associated datacenter infrastructure with Technology department and outside vendors
Network Support: Assists Infrastructure Team members in maintaining essential network services and protocols including wired and wireless networking, DNS, DHCP, etc. Maintains day to day operations of network support and troubleshooting, ensures network uptime and health
Systems support: Assists other Infrastructure Team members in administration of virtualization platforms, cloud computing and data storage systems
Incident Response: Acts as an escalation point for major outages, infrastructure incidents or cybersecurity responses
Budgeting and expenditure: Assists with infrastructure expenditures and provides input for budget recommendations related to refresh cycles including contract renewal and licensing
Project Management: Participates in cross-functional projects involving infrastructure and integrations to ensure technical feasibility and successful implementation
Cybersecurity: Collaborates with IT Security and Client Services to align infrastructure with cybersecurity requirements and end-user needs
External Networking: Acts as liaison to Colleges of the Fenway Network Managers group. Participates in meetings and contributes to planning, maintenance, and design of the Colleges of the Fenway Area Network (COFAN)
Public Safety Coordination: Supports IT-enabled security systems including cameras and access controls. Collaborates with campus security to ensure system availability and compliance
Criminal Justice Information Services: Serves as the CJIS Technical Representative to support MassArt Public Safety
Perform additional duties as assigned by the Deputy Chief Information Officer or Chief Information Technology Officer (CITO)
Qualification
Required
Bachelor's degree in Information Technology or related field (or equivalent experience)
3+ years of experience in infrastructure systems administration and support
Proficiency in networking, virtualization, cloud services, and storage technologies
Familiarity with firewalls, VoIP systems, and security systems integration
Strong troubleshooting and problem-solving skills
Ability to work collaboratively across teams and manage multiple priorities
Must be able to work a flexible schedule, including early mornings, evenings and weekends as required
Must be able to routinely lift and carry equipment weighing up to 50 pounds; stoop, bend, stretch, crouch and crawl to install and maintain service network infrastructure, including under desks and in crawl spaces; and travels to various locations to conduct assessments and site inspections on network equipment
Ability to pass additional background check required by CJIS
Preferred
Experience with hybrid cloud environments and virtualization platforms
Experience with Extreme Networks wired and wireless platforms
Experience with Fortinet network security platforms
Knowledge of IT security best practices and compliance standards
Familiarity with CJIS and physical security systems requirements
Higher Education technology support experience
Benefits
Comprehensive Benefits (does not apply to contractor/student positions)
Company
Commonwealth of Massachusetts
Commonwealth of Massachusetts is a government administration.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$20.84MKey Investors
U.S. Department of Agriculture
2024-10-29Grant· $20.84M
Leadership Team
David J. Kelly
CEO/President
Mary-Louise White
CEO
Recent News
2026-01-11
2025-12-24
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