Stellantis Financial Services US · 12 hours ago
Collections Communication Agent
Houston, TX
Full-time
Onsite
Entry Level
1+ years expStellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers. The Collections Communication Agent is responsible for servicing delinquent accounts by responding to inbound SMS and emails, providing excellent service, and ensuring prompt resolution of customer queries.
AccountingFinanceLeasing
No H1B
Responsibilities
Responds to delinquent customer inquiries using email and SMS messaging software systems
Confers with customers to provide excellent service
Ensures prompt and proper resolution of customer queries by providing answers, guidance, suggestions, negotiating for payment arrangements, or escalating/engaging key members of the organization to assist with solutions
Strong ability to multitask
Performs all responsibilities in compliance with company policies and procedures
Stays up to date with best practices and recommends testing opportunities for email and SMS
Document all communication with customers accurately in the system
Perform additional duties as assigned
Qualification
Required
1 year of relevant dealer administration experience, auto finance or lending experience preferred
High school diploma and or/GED
Able to read and interpret documents such as policy and procedure manuals
Ability to write routine correspondence such as email responses or summaries of reviewed work
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to interpret data and provide analysis to an audience in an easily understood format
To perform this job successfully, an individual should have beginner to intermediate MS Office skills in Excel, Access, Word, and PowerPoint
Must live within a commutable distance of one of the following cities: Dallas, TX; Houston, TX
An applicant must be authorized to work in the United States to be eligible for this position
Preferred
Ability to interface work autonomously and handle multiple projects simultaneously
Strong analytical and organizational skills with close attention to detail
Ability to work under minimal supervision
Prior experience in collections, customer service, or a related field preferred
Excellent communication skills, both written and verbal
Strong negotiation and conflict resolution abilities
Company
Stellantis Financial Services US
Stellantis Financial Services provides new and used auto financing for Stellantis’ premier brands: Chrysler, Dodge, Jeep®, Ram, Mopar, SRT, FIAT®, and ALFA ROMEO.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alberto Grippo
Deputy CEO, COO Commercial Lending
Bennie Duck
Executive Vice President and Chief Financial Officer
Company data provided by crunchbase