Black Diamond Group · 17 hours ago
Manager, Revenue Operations
California, United States
Full-time
Hybrid
Mid, Senior Level
5+ years expBlack Diamond Group is a company focused on transforming workforce travel through technology. The Manager, Revenue Operations will lead the Revenue Operations function, optimizing sales, marketing, and customer success processes while partnering with senior leadership to define go-to-market strategies.
Oil and Gas
Responsibilities
Lead and mentor the Revenue Operations team, fostering a culture of operational excellence, experimentation, and continuous improvement
Serve as a strategic business partner to Sales, Marketing, CS, and Product leaders
Drive alignment across GTM teams by ensuring shared definitions, consistent processes, and visibility into the full customer lifecycle
Collaborate with Product and Data teams to evaluate how product usage signals can improve lead scoring, qualification, and sales prioritization
Own and optimize our revenue tech stack (i.e. Salesforce, HubSpot, Regie AI, etc.)
Maintain and enhance CRM workflows, automation, and data structures to support sales productivity and funnel efficiency
Begin integrating product analytics and usage data into CRM systems
Evaluate tools that support hybrid motions, such as in-product engagement or usage-based alerts, and introduce them as the business evolves
Build and maintain dashboards that provide actionable insights across the revenue funnel
Support forecasting and performance analytics across all GTM functions
Conduct ad-hoc analysis to help teams understand performance drivers and identify optimization opportunities
Improve lead flow, routing logic, qualification criteria, and handoffs across Marketing, Sales, and CS
Document and standardize sales-led processes such as opportunity management, forecasting, and account management workflows
Identify bottlenecks in both existing sales-led and emerging self-serve/PLG funnels, and drive cross-functional solutions
Train GTM teams on new processes, systems, and workflows to ensure alignment and adoption
Communicate upcoming system enhancements, workflow changes, and new insights in a clear, timely manner
Act as a champion for continuous improvement, helping teams adapt as we evolve toward a hybrid GTM model
Qualification
Required
Bachelor's degree in Business, Finance, Marketing, or related field
5+ years of experience in Revenue Operations, GTM Operations, or Strategy, ideally within a SaaS or technology company
Proven experience leading end-to-end Revenue Operations across Sales, Marketing, Customer Success, and Product teams
Experience supporting or leading product-led growth (PLG) initiatives and integrating product usage data into GTM systems
Strong analytical and strategic thinking skills; adept at building and interpreting dashboards, forecasts, and data models
Proficiency with modern GTM and analytics tools (e.g., Salesforce, HubSpot, ZoomInfo, RegieAI or similar)
Exceptional cross-functional collaboration and communication skills, with the ability to influence at all levels of the organization
Benefits
Building a diverse and inclusive team, supporting career growth and development.
Competitive base salaries.
Share Appreciation Rights program for salaried employees.
Paid vacation days and sick days.
An employee charitable donation program.
Hotel and travel discounts.
Comprehensive benefits package including extended health, vision, dental, Health Spending Account, TeleDoc, Employee Assistance Program, Life, Long-term Disability, AD&D, and Critical Illness Insurance.
Located in beautiful Eau Claire in downtown Calgary, within a 5-minute walk to Prince’s Island Park
Company-hosted events, and a game room.
Ability to join our Social Club and join colleagues for fun events such as golf, bowling, curling, stampede events and more.
Free access to the Aspen Properties Fitness Centers.
Company
Black Diamond Group
Black Diamond has built a solid track record by providing innovative solutions using modular buildings, support equipment and surface.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$339.39M2025-06-25Post Ipo Equity· $30.91M
2025-02-20Post Ipo Debt· $299.81M
2020-12-15Post Ipo Equity· $8.67M
Leadership Team
Toby Labrie
EVP & CFO
Patrick Melanson
Retired
Recent News
Black Diamond Group Limited
2025-11-14
Black Diamond Group Limited
2025-10-31
Black Diamond Group Limited
2025-10-01
Company data provided by crunchbase