Baylor College of Medicine · 13 hours ago
Help Desk Analyst II
Houston, TX
Full-time
Onsite
Entry Level
2+ years expBaylor College of Medicine is a large and complex organization seeking a Help Desk Analyst II to deliver innovative, world-class customer support. The role involves diagnosing and resolving technical issues, documenting customer interactions, and assisting with technical problems in a call center environment.
EducationHigher EducationPharmaceutical
No H1B
U.S. Citizen Only
Responsibilities
Responds to technical requests by way of automatic call distribution (ACD) calls, voice mail, e-mail, and walk-ins
Diagnoses and accurately resolve technical software, hardware, networking and account issues
Researches questions and/or issues using available information and resources
Follows standard technology support and Baylor College of Medicine procedures
Acquires and maintain current knowledge of relevant product offerings and support policies
Identifies and escalate situations needing urgent attention
Documents all technology support customer interactions into the call tracking system
Assists Technical Advocates with technical issues
Performs after hours, on-call duties
Trains current and new personnel
Engages in special projects as assigned
Performs other job related duties as assigned
Qualification
Required
High School diploma or GED
Two years of relevant experience
Preferred
Associate's degree in a related field
Knowledge of Microsoft Windows and Apple Operating systems
Problem solving skills
Excellent customer service skills
Excellent Communication and Organizational skills
Competence with common applications such as e-mail, excel and word
Understanding of hardware components such as memory and CPU
Familiarity with Exchange and Active Directory
Company
Baylor College of Medicine
Baylor College of Medicine, located in the Texas Medical Center, is a health sciences university located in Houston, Texas
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$10.85MKey Investors
National Human Genome Research Institute"National Heart, Lung and Blood Institute"Cancer Prevention and Research Institute of Texas
2024-12-05Grant· $3.5M
2024-09-26Grant
2024-09-19Grant
Leadership Team
Paul Klotman
President, CEO and Executive Dean
Peggy Smith
Professir and CEO. Teen Health Clinics
Recent News
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2026-02-07
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2026-02-07
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