Miracle-Ear, Inc. · 15 hours ago
Front Office Assistant
Mesa, AZ
Full-time
Onsite
Entry Level
$18/hr - $18/hr
2+ years expMiracle-Ear, part of Amplifon, is expanding its team of Front Office Assistants. The role involves managing the customer journey, supporting store administration, and contributing to the retail sales process while ensuring a quality experience for customers.
Health Care
Hiring Manager
Tonya Thompson
Responsibilities
Manage the customer journey Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout
Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone
Drive customer appointments to support store performance by making outbound calls to potential and existing customers
Support store administration and operations Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins
Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data
Contribute to the retail sales process Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives
Prepare customer appointments and engage in the sale of hearing aid accessories
Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices
Qualification
Required
High school diploma or equivalent
Administrative, reception, or customer service background
2+ years of administrative experience in a professional setting
2+ years in a direct customer support role
2+ years of experience with appointment setting and customer database management
Comfortable handling inbound & outbound calls
Motivated to help drive sales goals
Proficiency in Microsoft Office and Windows
Preferred
Experience working in a healthcare setting
Benefits
Health Insurance – Medical, Dental, Vision
Life insurance, Health Savings Account, 401K with employer match
Paid Time Off, Paid Holidays, Volunteer Time Off
Company
Miracle-Ear, Inc.
A trusted resource for hearing solutions for over 75 years, Miracle-Ear uses state-of-the-art technology to remove the barriers of hearing loss.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-07-10Acquired
Leadership Team
Patrick Kochanowski, BS, ACA, BC-HIS
President and Founder KHIC, Inc.,
Recent News
2025-04-29
2024-04-08
Company data provided by crunchbase