Dexian · 19 hours ago
Process Engineer
Charlotte, NC
Contract
Onsite
Mid Level
$50/hr - $60/hrDexian is a leading provider of staffing, IT, and workforce solutions. The Process Engineer plays a critical role in delivering the Observe to Agent (O2A) lifecycle, focusing on process intelligence, workflow optimization, and actionable insights to accelerate enterprise automation.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Prashant Prajapati
Responsibilities
Observe to Agent (O2A) Delivery
Execute all phases of the O2A lifecycle (Observe → Analyze → Optimize → Run)
Configure the Observe Assistant, apply activity tagging, and model persona level behaviors
Partner with engineering teams to translate observed workflows into actionable agentic features and automation ready requirements
Deploy SKAN.ai agents, configure masking protocols, validate data capture, and ensure strict adherence to governance and privacy standards
Operate and refine the SKAN Digital Twin to observe real world workflows, identify inefficiencies, and generate actionable optimization insights
Produce structured process documentation (SOPs) for downstream automation, engineering, and operational teams
Maintain continuous observation cycles, including audit readiness, telemetry accuracy, and logging standards
Collaborate with teams to enable advanced data masking, clickstream capture, LLM driven insights, and multi-application process analysis
Validate call time analytics, multitasking behavior, and mainframe level activity capture
Transform detailed process observations into structured insights that highlight complexity, friction points, and automation potential
Conduct observation deployments across target personas, functions, and application ecosystems
Build deep behavioral and task level insights to support workforce efficiency and productivity initiatives
Perform end to end analysis of cognitive load indicators, exception patterns, and task level performance variation
Drive delivery execution by tracking milestones, validating data quality, resolving blockers, and ensuring timely, accurate outputs
Partner closely with Business Sponsors, product owners, data scientists, engineering teams, and operations SMEs to align observations, insights, and recommendations
Communicate findings clearly and effectively to support decision making and transformation efforts
Qualification
Required
Experience in process engineering and lifecycle management
Ability to execute all phases of the Observe to Agent (O2A) lifecycle (Observe → Analyze → Optimize → Run)
Experience configuring the Observe Assistant and applying activity tagging
Ability to model persona level behaviors
Experience partnering with engineering teams to translate observed workflows into actionable features
Experience deploying SKAN.ai agents and configuring masking protocols
Ability to validate data capture and ensure adherence to governance and privacy standards
Experience operating and refining the SKAN Digital Twin
Ability to produce structured process documentation (SOPs)
Experience maintaining continuous observation cycles, including audit readiness and telemetry accuracy
Ability to collaborate with teams for advanced data masking and clickstream capture
Experience validating call time analytics and multitasking behavior
Ability to transform detailed process observations into structured insights
Experience conducting observation deployments across target personas and functions
Ability to build behavioral and task level insights for workforce efficiency
Experience performing end to end analysis of cognitive load indicators
Ability to drive delivery execution by tracking milestones and validating data quality
Experience partnering with Business Sponsors, product owners, and engineering teams
Ability to communicate findings clearly and effectively
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
Founded in 1994
1001-5000 employees
H1B Sponsorship
Dexian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (65)
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director, APAC
Recent News
2025-11-19
Company data provided by crunchbase