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AAA Life Insurance Company · 18 hours ago

Internship- Training & Quality Intern

Livonia, MI

Internship

Hybrid

Intern

AAA Life Insurance Company is a respected American brand focusing on Life Insurance and Annuity Products. As a Training & Quality Intern, you will support the team in training activities and quality assurance tasks, working closely with trainers to ensure materials are current and performance is tracked.

Financial ServicesInsuranceLife Insurance

Responsibilities

Help create, update, and organize training materials such as presentations, job aids, and reference guides

Assist with onboarding and ongoing training sessions (prep materials, track attendance, gather feedback)

Support quality assurance reviews by listening to calls, reviewing work, or checking documentation against quality standards

Help track QA scores, training completion, and performance metrics in spreadsheets or systems

Compile data and assist with basic reporting for training and quality results

Document processes, updates, and best practices

Help identify common errors or coaching opportunities and share findings with the team

Provide general administrative and project support to the Training & Quality team as needed

Qualification

QA/Training designExcel/Google SheetsClear communicationAttention to detailWillingness to learn

Required

A student or recent graduate interested in training, quality assurance, or process improvement

Strong attention to detail and organization

Clear written and verbal communication skills

Comfortable using Excel/Google Sheets, Word/Docs, and PowerPoint/Slides

Willingness to learn, take feedback, and ask questions

Preferred

Experience with QA/Training design

Company

AAA Life Insurance Company

AAA Life Insurance Company is fueled by our mission of providing financial security and peace of mind to AAA members through our life insurance products, delivering on the outstanding customer service that members have come to expect from the AAA brand.

Founded in 1969

Livonia, Michigan, USA

501-1000 employees

https://www.aaalife.com/

Funding

Current Stage

Late Stage

Leadership Team

Philip Walker

President & Chief Executive Officer

Betty Schick

Senior Vice President Chief Experience Officer

Recent News

Hindu Business Line

Paid-up capital of life insurers up 7.2% in FY25

2026-01-06

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2025-10-10

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2025-08-17

Company data provided by crunchbase