SAP · 21 hours ago
SAP NS2 Senior Client Delivery Manager - Federal Accounts (Remote, preference local to DC Area)
United States
Full-time
Remote
Senior Level
$160K/yr - $332K/yr
7+ years expSAP is the global market leader for business software and related services, and they are seeking a Senior Client Delivery Manager to lead customer engagement for Federal Accounts. This role focuses on strategic and operational delivery leadership, ensuring compliance with federal regulations while managing service delivery and customer satisfaction.
AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware
No H1B
U.S. Citizen Only
Responsibilities
Serve as the senior-level customer engagement lead and trusted advisor for Federal, DoD, and Fed-CIV clients
Conduct regular executive and quarterly business reviews with customer leadership to evaluate service quality and business outcomes
Deliver and interpret balanced scorecards and performance KPIs to ensure overall customer satisfaction and drive continuous improvement
Translate Federal mission goals into aligned SAP NS2 cloud strategies and roadmaps, helping customers maximize the value and security of their SAP investments
Lead complex onboarding/transition projects in DoD and Fed-CIV regulated environments with an emphasis on compliance, security, and operational excellence
Serve as the single point of contact for service and support requirements across NS2 Cloud Services
Manage multi-domain service delivery according to defined scope, budget, and milestones, ensuring alignment with FedRAMP and DoD Impact Level (IL) standards
Oversee incident management and escalation processes, collaborating with internal Mission Control Center (MCC) and Operations Control Center (OCC) teams
Develop and enforce quality and compliance plans to maintain adherence to Federal security and operational standards
Lead customer release and maintenance planning, including IT calendar management and version control to maintain regulated compliance posture
Build senior executive relationships across customer stakeholder organizations, including procurement, program management, and security compliance teams
Identify and develop upsell and service expansion opportunities across SAP NS2 cloud offerings, in collaboration with Sales and Solution teams
Support renewals, contract extensions, and commercial change requests ensuring alignment with compliance and delivery goals
Drive Cloud Application Services operating profit reviews and ensure service-level adherence and SLA management
Qualification
Required
Bachelor's Degree (or equivalent experience) in Business Administration, Computer Science, Technical Engineering, or a related field
7+ years of customer-facing program or delivery management experience, preferably within Federal, DoD, or Fed-CIV environments
Deep understanding of DoD Cloud security models, FedRAMP compliance, and NIST frameworks
Proven ability to lead delivery for multiple customers while maintaining high compliance and service quality standards
Strong executive communication, relationship building, and stakeholder management skills
Expertise in service delivery for SAP solutions, including S/4HANA, BTP, and SAC, with experience in Cloud Application and Technical Delivery
Demonstrated adaptability and innovative mindset toward adopting new technologies, such as AI and automation, to optimize delivery performance and operations
Preferred
Experience with SAP or SAP NS2 preferred
ITIL Foundation or higher certification preferred
Working knowledge of SAP NS2 Cloud models, operating processes, and Federal compliance standards
Familiarity with DoD IL2–IL6 certification levels, FedRAMP, DISA STIGs, and related regulatory frameworks highly desirable
Benefits
SAP North America Benefits
Company
SAP
SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.3BKey Investors
Elliott Management Corp.
2019-04-24Post Ipo Equity· $1.3B
2015-06-01Grant· $1.37M
1998-08-03IPO
Leadership Team
Christian Klein
CEO & Member of the Executive Board
Sandi de Souza
Chief Financial Officer: Africa
Recent News
2026-02-09
2026-02-07
MIT Technology Review
2026-02-06
Company data provided by crunchbase