The Heritage Group · 9 hours ago
Network Manager, ITSS
Indianapolis, IN
Full-time
Hybrid
Senior Level
5+ years expThe Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. The ITSS Network Manager leads the team responsible for network support, including hardware deployment, project management, and escalated ServiceDesk tickets for a portfolio of privately held companies.
ConstructionEnergyInfrastructureRecyclingVenture Capital
Responsibilities
Leads a team of network engineers, network administrators, and VOIP administrators
Provides Tier III support for existing network devices to include routers, switches, and wireless AP’s
Supports LAN / WAN connectivity to over 100 remote sites and 9 core datacenters
Deploys new LAN / WAN hardware as required through acquisition, expansion, or technology refresh
Drives continuous improvement of network reliability and performance
Brings new technologies and best practices to enhance network performance and reliability
Creates and updates process documentation as needed. Adheres to change management processes
Manages projects related to deployment of new hardware and configurations
Documents configurations and monitors all aspects of network performance
Supports ServiceDesk in resolving escalated tickets requiring specific technical knowledge. Includes an after-hours, on call rotation with Network team
Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills
Qualification
Required
Bachelor's Degree in Information Technology or equivalent experience
5+ years of experience as an IT Manager or similar technical leadership role
Cisco switch and router hands on support experience
Firewall technologies hands on support experience
Experience with AWS
Experience with SDWAN and Technologies. Aruba EdgeConnect a plus
Preferred
ITIL Foundation Certified in IT Service Management
Cisco certifications (e.g. CCNA, CCNP, CCDA, etc.)
Experience with routing protocols, especially BGP
Comfortable working in a remote location supporting businesses with a decentralized leadership structure
Exceptional customer service orientation
Company
The Heritage Group
The Heritage Group specializes in energy, refining, chemicals, construction, environmental, and recycling sectors seeking opportunities.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Peterson
Senior Vice President - Strategy + M&A
Jeremy Forest
VP, Strategy + M&A
Recent News
globalventuring.com
2025-11-12
Inside INdiana Business
2025-04-26
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