Pronto Insurance · 1 day ago
Customer Service Agent
Brownsville, TX
Full-time
Onsite
Entry Level
$13.50/hr - $13.50/hr
1+ years expPronto Insurance is one of the fastest growing general agencies in South Texas, and they are seeking a Customer Service Agent. The role involves providing world-class customer service, communicating policy documents, and managing customer inquiries and complaints.
Auto InsuranceFinancial ServicesInsurance
Responsibilities
Communicate critical policy documents to our customers and agents
Provide world-class customer service to our customers and agents
Understand, follow and enforce the Underwriting Guidelines
Document customer complaints
Learn all product knowledge
Effectively operate the system; managing policies, processing payments, providing accurate information, etc
Provide estimates, quotes, process payments, policy revisions, and upselling
Refund Inquiries
Print / Provide Insurance Documents (Notices / Renewals)
Lien holder Requests
Letter of Experience Requests
Troubleshoot Web Portal Access
Provide General Information on Pronto Products
Perform outbound calls to customers to complete monthly surveys
Other duties as assigned
Qualification
Required
Must be able to get licensed
Bilingual English & Spanish (must)
Excellent communication skills both oral and written
Planning, Organizational Skills and Detail Oriented
Service Mentality
All Pronto products knowledge
Must have High School Diploma or GED
Customer Service: 1 year (Required)
Call Center: 1 year (Required)
Spanish (Required)
Preferred
1 year of customer service, sales or call center environment exp (preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance
Company
Pronto Insurance
Pronto Insurance is an insurance and financial service provider based out of South Texas.
1001-5000 employees
H1B Sponsorship
Pronto Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Palladium Equity Partners
2018-05-10Acquired
2014-10-01Private Equity
Leadership Team
John Patton
VP/General Counsel/CCO
Recent News
Company data provided by crunchbase