East Stroudsburg University of Pennsylvania · 1 month ago
Enrollment Operations Coordinator
, , US
Full-time
Onsite
Entry Level
$41K/yr - $41K/yr
2+ years expEast Stroudsburg University is hiring an Enrollment Operations Coordinator! In this role, you will provide exceptional service to students and families while supporting the Enrollment Services team through effective communication and administrative tasks.
EducationHigher EducationUniversities
Responsibilities
Disseminate information about all areas of enrollment services
Provide quality service to all enrollment service customers
Implement policies and procedures developed for serving the needs of the Enrollment Service Center customers. Explain these policies and procedures to customers
Handle and resolve customer complaints and follow up when necessary
Identify and escalate priority issues. Assist with troubleshooting solutions on escalated priority issues
Complete call logs and produce call reports where necessary
Process documents, forms, and reports as required
Qualification
Required
Two years of experience in general office work, including one requiring the provision of customer service to the public, and graduation from high school; or any equivalent combination of experience and training
Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
Demonstrated verbal communication skills and ability to convey information clearly and effectively
Able to think critically and apply critical thinking skills to solve problems independently; make independent decisions that support the needs of the University and its students
Able to read, write, and comprehend English; able to follow verbal instructions
Experience with Word, Excel, Teams required
Must be at least 18 years old and be able to read and write English
Employment with ESU is contingent on the selected candidate passing a thorough background check that includes: FBI fingerprinting, PA Child Abuse, and employment
Benefits
Medical from date of hire
Retirement contributions
Employee wellness program
Paid leave
Company
East Stroudsburg University of Pennsylvania
East Stroudsburg University of Pennsylvania.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.01MKey Investors
Ben Franklin Technology Partners of Northeastern Pennsylvania
2021-03-15Grant· $0.01M
Leadership Team
Dr. Sylvester Williams, IV, J.D., MBA, CCLE
Founder & Program Manager, The Crayola Executive Lecture Series
Robert Smith
Chief Information and Technical Officer
Company data provided by crunchbase