Four Seasons Hotels and Resorts · 10 hours ago
Room Service Coordinator/Order Taker
Atlanta, GA
Full-time
Onsite
Entry Level
1+ years expFour Seasons Hotels and Resorts is a luxury hospitality company dedicated to creating exceptional guest experiences. The Room Service Coordinator/Order Taker will take guest in-room dining orders, communicate special requests to the kitchen, and coordinate the delivery of orders according to Four Seasons Standards.
HospitalityHotelLeisureRental PropertyTravel
Responsibilities
Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods. (40%)
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities. (20%)
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. (10%)
Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. (10%)
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
Work harmoniously and professionally with co-workers and supervisors. (10%)
Stock and order items
Assist in setting tray tables for delivery
Qualification
Required
High school education or equivalent experience
Minimum one years food service or related work
Benefits
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounted rates for Marta and/or Parking
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
Company data provided by crunchbase