Amazon · 14 hours ago
Sr. Customer Solutions Manager, Global Healthcare & Life Sciences Industries
Arlington, Virginia, USA
Full-time
Onsite
Senior Level
$154K/yr - $208K/yr
5+ years expAmazon Web Services (AWS) is seeking a Sr. Customer Solutions Manager for the Global Healthcare & Life Sciences Industries. In this role, you will partner with senior leaders at global organizations to accelerate their cloud adoption journey and drive measurable business outcomes through AWS cloud and AI solutions.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Take end-to-end ownership of diverse projects and initiatives, interfacing with core account teams including Sales, Support, Solutions Architecture, Professional Services, product/engineering teams, and customer stakeholders
Establish deep understanding of your customer's business vision, culture, and processes to evangelize AWS services and influence adoption of the right solutions at the right time
Serve as the customer's cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
Leverage your experience with large-scale transformations to shepherd customers through their AWS adoption stages, solving challenges through innovative ideas, skills, tools, and mechanisms
Frame deeply technical topics appropriately for different executive leaders (CIO, CFO, CMO, CTO, CISO) to drive alignment and decision-making
Advocate throughout AWS on behalf of customers, ensuring their success is prioritized across all touchpoints
Apply your fluency in the Life Sciences industry to translate business requirements into cloud solutions that address industry-specific challenges
Drive business outcomes focused on patient care, drug discovery, clinical trials, regulatory compliance, and healthcare innovation
Qualification
Required
Proven track record leading transformational projects with senior leadership at large enterprise organizations
Experience with cloud adoption at large enterprise organizations, with demonstrated ability to drive strategic initiatives
Fluency in the Life Sciences industry, including understanding of regulatory requirements, clinical workflows, and industry challenges
Bachelor's degree (advanced degree preferred) in technical or business field relevant to the HCLS industry
AWS Solution Architect Associate certification (current or ability to earn within 90 days of hire)
Exceptional ability to lead through influence across diverse stakeholder groups
Critical thinking and self-motivation with proven ability to navigate ambiguity
Data-driven decision maker who uses metrics to measure success and drive improvements
Excellent communication skills, both written and verbal, with ability to tailor messaging to different audiences
Innovative mindset with passion for solving complex customer challenges
Travel 15-30% as needed, primarily for customer facing events
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred
PMP certification, or SCRUM/Agile, SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-02-09
The Motley Fool
2026-02-09
Company data provided by crunchbase