Chord · 12 hours ago
Implementation Engineer
United States
Full-time
Remote
Mid Level
$165K/yr - $180K/yrChord is an AI company focused on solving real problems for commerce teams. They are seeking an Implementation Engineer to help build the context layer for agentic commerce, enabling AI agents to understand and operate real commerce businesses.
CRME-CommerceE-Commerce PlatformsSaaS
Responsibilities
Serve as a primary technical point of contact for customer onboarding and production issues, diagnosing and resolving complex implementation challenges
Implement, maintain, and enhance the Chord Analytics SDK on customer websites, including validating event capture, fixing bugs, improving performance, and shipping new features
Partner with Product, Engineering, and Customer Success to deliver customer-facing integrations and prioritize improvements based on customer feedback
Analyze and resolve technical issues that arise in production environments, ensuring reliability and data accuracy
Contribute to technical design discussions and architectural decisions that improve product quality, scalability, and developer experience
Collaborate within cross-functional project and operations teams to execute product plans and achieve company goals
Follow and help refine best practices for implementation engineering, including testing, CI/CD, observability, and documentation
Create and maintain clear documentation, tutorials, and implementation guides that improve both internal workflows and customer experience
Track and communicate implementation outcomes, technical risks, and progress to relevant stakeholders
Qualification
Required
Excellent communication skills and a track record of successfully collaborating with customers
Strong technical expertise in JavaScript and TypeScript, with experience in Node and React/Redux frameworks
Deep understanding of GraphQL and RESTful APIs
Experience building, publishing, and maintaining SDKs or libraries used in production environments
Familiarity with CI/CD pipelines, testing frameworks (Jest, Cypress, React Testing Library), and DevOps tooling (Github, CircleCI, Sentry)
A reputation for being inclusive, thoughtful, curious, and entrepreneurial
Preferred
Experience working with Ruby on Rails, Solidus, or ecommerce frameworks
Familiarity with cloud and DevOps platforms (Heroku, AWS Lambda/API Gateway/RDS)
Observability and monitoring experience (Datadog)
Expertise with modern front-end frameworks (Next.js, Gatsby)
Prior experience in ecommerce integrations (Stripe, Braintree, Segment, Contentful, Sanity, etc.)
Benefits
100% employee Medical Benefits coverage, with 69% dependent coverage.
Flexible PTO; we encourage you to take the time you need to be your best self at work.
An onboarding package and annual work from home stipend to ensure you have everything you need to be successful while working remote.
Generous Parental Leave with customizable transition back to work program.
Company
Chord
Chord is an e-commerce data platform that enables brands to unify, synthesize, and orchestrate their data.
Founded in 2021
11-50 employees
H1B Sponsorship
Chord has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Early StageTotal Funding
$45.5MKey Investors
M13Bright Pixel Capital,Eclipse VenturesEclipse Ventures
2025-03-27Series Unknown· $5.5M
2023-01-18Series A· $15M
2021-03-24Series A· $18M
Leadership Team
Lynley Flanagan
VP Operations
Recent News
Company data provided by crunchbase