V2X Inc · 6 hours ago
Service Desk Agent I
United States
Part-time
Remote
Entry Level
$16/hr - $18/hr
1+ years expV2X Inc is a global company that builds smart solutions designed to integrate physical and digital infrastructure. They are seeking a Service Desk Agent I to provide first level support via phone and email, assisting users with superior quality support and service information.
CommercialLogisticsTrainingTransportation
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
100% phone support (inbound and outbound)
Provide first level support (phone and email) assisting users by providing superior quality support and service information to users
Actively resolve and/or escalate incidents and service requests by ensuring they are handled within an agreed time limit, within agreed processes, and in a professional and customer sensitive manner
Document and update tickets based on interactions with users by asking leading questions
Communicate non-technical language and communicate that information for technical staff
Other duties as assigned
Qualification
Required
High School Diploma/GED required
Minimum of 2 years technical writing experience
Minimum 1-year customer service experience
Excellent written and verbal communication with customer and team members
Excellent interpersonal skills/telephone manner including active listening and understanding, empathy and patience with difficult callers and presentation of technical functionality to a non-technical audience
Experience using Service Desk ticketing software
Proficiency in mobile devices and operating systems (iPhone and Android)
Proficiency in Smart TV's and streaming devices
Working knowledge of MS Office products
Broad knowledge of IT products, services, and terminology
Required to stay updated on various organizational procedures and processes including dealing with sensitive data and must follow strict security protocol
Basic understanding of networking
Ability to obtain, and maintain National Agency Check; Public Trust I
Preferred
Associate degree preferred
Company
V2X Inc
V2X is a leading provider of critical mission solutions and support to defense clients globally, formed by the 2022 Merger of Vectrus and Vertex to build on more than 120 combined years of successful mission support.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.06BKey Investors
Vertex Aerospace
2025-11-12Post Ipo Secondary
2025-08-08Post Ipo Secondary
2025-05-15Post Ipo Secondary
Leadership Team
Jeffrey Cheatham
Corporate Vice President, Contracts and Subcontracts
Roger Mason
Chief Growth Officer
Recent News
legacy.thefly.com
2026-02-03
PR Newswire
2026-02-02
Company data provided by crunchbase