DUAL North America · 9 hours ago
Operations Program Manager
Houston - Texas Avenue
Full-time
Onsite
Senior Level
5+ years expDUAL North America is a global insurance broker that is seeking an experienced Operations Program Manager to lead complex, cross-functional business initiatives. The role involves coordinating multiple workstreams, managing dependencies, and ensuring programs are delivered on time and aligned with business priorities.
CommercialFinancial ServicesInsurance
Responsibilities
Plan, organize, and oversee end-to-end delivery of assigned programs – ensuring clarity of scope, objectives, timelines, and success criteria
Lead cross-functional teams to execute complex initiatives spanning process, technology, and organizational change
Monitor program health, manage risks and issues, and proactively remove barriers to ensure successful delivery
Ensure all projects adhere to PMO standards, tools, and reporting requirements
Serve as the primary point of contact for program stakeholders, providing clear communications on status, milestones, and key decisions, risks, and issues
Prepare and present program updates, reporting, and recommendations to senior leadership and governance forums
Partner with process owners, technology leads, and Capability & Change to drive alignment and accountability across functions
Support operational teams in preparing for sustainment of outcomes post-implementation
Develop integrated project plans, critical path analyses, and resource forecasts across multiple workstreams
Track and report on financials, resourcing, risks, and benefits realization
Ensure accurate and timely program documentation and status reporting
Track and communicate realized benefits and lessons learned, in line with PMO standards
Qualification
Required
5+ years of experience in Program/Project Management roles – preferably within the insurance brokerage space
Demonstrated experience leading business transformation, process improvement, or systems implementation programs
Strong knowledge of project management methodologies (e.g., PMI, Agile, or hybrid approaches)
Proficiency with project portfolio management tools (e.g., Monday.com) and reporting platforms
Bachelor's degree in Business, Operations, or related field is preferred
PMP or equivalent project management certification is a plus
Benefits
Personal development
Volunteering
Fundraising for charity
Reasonable accommodations
Flexible hours
Hybrid working
Company
DUAL North America
DUAL North America offers commercial property, financial, and casualty services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Johnson
Chief Executive Officer
Recent News
2025-10-21
2025-10-20
Coverager - Insurance news and insights
2025-03-18
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