Apply on Employer Site

Agility Partners · 15 hours ago

Desktop Support Technician

Columbus, OH

Contract

Onsite

Mid Level

3+ years exp

Agility Partners is seeking a Tier 2 Desktop Support Technician with strong fundamentals and outstanding interpersonal skills. The role involves providing white-glove support in an enterprise aviation environment, focusing on incident/request support, hardware and software provisioning, and mentoring junior technicians.

Venture Capital

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Tier 2 incident/request support via ServiceNow and Jira Service Management

Deskside break/fix, hardware provisioning, software deployments, conference room AV support

Install, configure, and support Windows 10/11 devices, peripherals, printers, kiosks, and digital signage

Imaging, profile migration, and deployments using Intune and SCCM

Asset tracking and CMDB updates

Support VDI environments (Citrix, Microsoft, Amazon Workspaces)

Participate in deployments, OS upgrades, infrastructure refreshes, and continuous improvement projects

Maintain SOPs/KB articles; adhere to SLAs

Mentor junior/associate technicians

Qualification

Desktop support experienceWindows 10/11 supportIntuneSCCMOffice 365 supportVDI environments supportCustomer service skillsNetworking knowledgeMac/JAMF experienceScripting knowledge

Required

3–5 years hands-on desktop support (500+ user environment)

Strong Windows, Office 365, Windows 365, Entra/Azure knowledge

Excellent customer service and communication skills; relationship-building is critical

Basic understanding of networking, cabling, printers, and AV equipment (aviation experience a plus)

Experience with Intune, SCCM, scripting (PowerShell/batch/SQL a plus)

Ability to lift 20 lbs

Preferred

Mac/JAMF experience preferred

Company

Agility Partners

Agility Partners is a medical device company that develops device therapy for the treatment of congestive heart failure.

Founded in 2001

Gold River, California, USA

51-200 employees

http://agility-partners.com

H1B Sponsorship

Agility Partners has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)

Funding

Current Stage

Growth Stage

Total Funding

$0.08M

2013-11-13Seed· $0.08M

Leadership Team

Alan Kutasy

Founder & CEO

Robert Moyer

President and Co-Founder

Company data provided by crunchbase