Turnberry Solutions · 1 day ago
Technical Systems Engineer
Merrillville, IN
Contract
Hybrid
Entry, Mid Level
$80K/yr - $115K/yr
2+ years expTurnberry Solutions is a consulting firm specializing in digital modernization. As a Technical Systems Engineer, you will provide operational support for network systems, troubleshoot incidents, and contribute to process improvements while ensuring exceptional digital experiences for clients.
ConsultingManagement Consulting
Responsibilities
Provide onsite field operational support to detect incidents, troubleshoot problems, and implement resolutions with deployed 5G Core, RAN, Transport, and other network systems deployed nation-wide
Quickly analyze RAN service and system issues, determine corrective actions, implement steps to restore services, and escalate complex issues to additional resources
Provide ticket information on the corrective actions implemented, corrective actions can range from hardware resets to Network Function stop/restarts
Contribute to on-going process improvement reviews, identify areas for automation and overall efficiency improvements increasing service up-time, and overall customer experience
Ability to thrive in a high stress environment while working with a team of Tier II NOC engineers, Tier I NOC technicians and management, company and 3rd Party Field Ops Technicians, fiber, power and equipment vendors, vendor NOC and Tier II/III Care personnel, performance engineering team, and Executive Leadership
Document incidents in the ticketing systems and manage escalation processes as needed
Engage and escalate issues with vendor Care support teams when critical/time sensitive support and resolution is needed
Engage and escalate issues with internal Performance Engineering support teams if the network impairment is deemed to be an RF issue rather than an equipment or service fault
Enter/update Trouble Tickets with technical details, schedule/coordinate further troubleshooting, maintenance and/or hardware replacement requests
Support site monitoring/health checks following maintenance activities
Collect traces for network faults using vendor specific tools as well as network probes
Work with technical teams to document troubleshooting steps and methods to improve processes
Produce updated technical specifications of system changes and provide a comprehensive plan for release
Work with stakeholders to define business and systems requirements for new technology implementations
Support solution processes to meet key criteria of future CI/CD, system orchestration, and automation once developed
Develop and implement ideas, technical and non-technical, in a logical, compelling manner in a written format and verbally in both small and large group settings
Create new processes/procedures to automate the trouble identification, notification, restoration, and documentation processes
Provide incident review and analysis requests to determine root cause analysis to executive leadership
Verify and correct Method of Procedure (MOP) documentation for activities to be performed in a production environment
Perform semi-annual and annual site maintenance and accurately document said maintenance within the proper tracking system
This position will be 8x5 with a need to support network outages in the event they occur outside standard business hours
Qualification
Required
Must be able to work out of Lake County, IN market
OSHA 10 certified and RF awareness
2 years of transport knowledge and troubleshooting (Backhaul, Fronthaul)
Complete construction site Pre-Walks with the local CM team, evaluate and validate each location for operational safety
Alarm monitoring, fault identification, event tracking, event documentation, fault escalation and fault remediation
Ability to thrive in a high stress environment while working with NOC technicians, vendors, and leadership
Convey a strong sense of urgency, responsiveness, follow-through, and successfully managing outcomes are critical to success in this role
Timely, professional response to emails and phone call/s through routine service impacting events
Extensive knowledge of computer systems, emphasis on application use for network monitoring, OSI layer, general electronic test equipment
Advanced level knowledge of cell site topology, Transport, and RF KPI's
Understanding of 5G RAN split functions (7-2x, RU, DU, CU, CP, UP…) and software systems/services running virtualized ORAN functions
Able to read RAN artifacts (CIQ, Network Diagram, call flow document, deployment MOPs,etc.) during the course of debugging/fault isolation
Ability to use ticket tracking services
Ability to grasp higher-level technology issues and troubleshoot to resolution
Ability to span departments to assist in resolving network event outages
Experience analyzing wireless networks, related equipment and/or performance
Ability to multitask, meet objectives, and solve issues in stressful situations with high speed of completion and high degree of accuracy
Ability to quickly learn new tools and systems
Prior experience w/creating and communicating RCA's (root cause analysis)
Preferred
Samsung certified in wireless 5G deployment and integration (Radio & CUDU) – highly desired
Benefits
Comprehensive healthcare package (medical, dental, vision)
Disability and group term life insurance
Health and flexible spending accounts
Utilization bonus
401(k) with match
Flexible time off for salaried employees
Parental leave for salaried employees
Flexible work arrangements (all benefits are subject to eligibility requirements)
Company
Turnberry Solutions
Turnberry Solutions is a business and technology consulting and implementation firm that believes brilliant strategy only matters when paired with excellent execution.
1001-5000 employees
H1B Sponsorship
Turnberry Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (17)
2023 (21)
2022 (28)
2021 (27)
2020 (57)
Funding
Current Stage
Late StageLeadership Team
Joe Rose
Co-Founder
Michael Kucza, CPA
Chief Financial Officer
Recent News
2024-01-03
Business Journals
2022-12-13
Company data provided by crunchbase