Staff Force Personnel Services · 21 hours ago
Customer Service Specialist
Laredo, TX
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrStaff Force Personnel Services is seeking a dedicated Customer Support Specialist to join their dynamic team. In this role, you will serve as the primary point of contact for clients, providing exceptional support and fostering positive relationships through various communication channels.
ConsultingHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring clear and effective communication
Assist clients with product or service-related questions, troubleshooting issues, and providing detailed solutions
Manage outbound calling campaigns to follow up on customer requests or gather feedback to improve service quality
Maintain accurate records of interactions, transactions, and customer data using Microsoft Office tools and CRM systems
Perform data entry tasks efficiently, ensuring all customer information is current and correctly documented
Demonstrate excellent phone etiquette and active listening skills to build rapport with clients
Collaborate with team members across departments to resolve complex issues and improve overall client support processes
Analyze customer feedback and interaction data to identify trends and suggest enhancements for service delivery
EEI filing, record keeping
Qualification
Required
Multilingual proficiency is highly desirable; fluency in English plus at least one additional language
Strong sales acumen with the ability to identify opportunities for client engagement
Excellent communication skills, both verbal and written, with a professional demeanor
Proven ability to provide outstanding customer support in a fast-paced setting
Proficiency in Microsoft Office applications (Word, Excel, Outlook) and general computer skills
Experience with data entry, analysis skills, and maintaining detailed records
Knowledge of call center operations, phone etiquette, and customer service best practices
Preferred
Prior experience in call center environments or outbound calling
Bilingual capabilities are a plus; ability to handle diverse client needs effectively
Benefits
Dental insurance
Health insurance
Vision insurance
Company
Staff Force Personnel Services
Staff Force Personnel Services is a staffing and recruiting firm providing temporary, direct hire, and light industrial staffing solutions.
Founded in 1989
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Howard
Chief Executive Officer
Company data provided by crunchbase