Foundant Technologies · 20 hours ago
Client Support Specialist
United States
Full-time
Remote
Entry Level
1+ years expFoundant Technologies is a company that empowers mission-driven organizations with comprehensive software solutions. The Client Support Specialist will address client software questions, ensure smooth client interactions, and contribute to client satisfaction and process improvements.
ComputerSoftware
Responsibilities
Professionally and thoroughly address clients’ software questions via phone calls, chats, and emails, prioritizing those in Service Learning Agreement (SLA) breach
Able to execute day-to-day, as you’ll answer and solve client questions, collaborate with internal team members to find software solutions, escalate software issues when they arise, and contribute to the continued satisfaction of our clients
Develop and maintain a high degree of Foundant product knowledge
Ensure client handoffs between team members with and external from support go smoothly
Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution
Strategize and problem solve with team members to ensure that clients have the best possible experience
Enable cross-team communication with leadership and other team members
As directed, provide internal and external training on selected Foundant software products and the feature/function of these products
Contributor to continuous process improvement within and between all areas of Client Support
Work with Support Specialist team to ensure consistent support is available during all available support hours
Assist with client-related projects
Other duties as assigned
Qualification
Required
At least one year in client and/or customer service in an IT services company and/or related industry
Familiarity with Customer Relationship Management (CRM) software
Exceptional client satisfaction driven approach
Keen attention to detail for accuracy to deliver on internal and external customer requirements with a time sensitive approach
Excellent verbal and written communication skills
Excellent time management skills to handle multiple, concurrent tasks and deadlines
Ability to learn new software quickly
Experience with embracing change in a high-growth environment
Preferred
Previous work experience within Client Support at Foundant Technologies
Bachelor's degree in related field
Experience with Zendesk
Benefits
Competitive salary and benefits
Tuition
Lifestyle reimbursements
Bespoke mindfulness and fitness initiatives
Company
Foundant Technologies
Foundant Technologies is a provider of the Grant Lifecycle Manager (GLM) system for the philanthropic community.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-02-15Acquired
Leadership Team
Mark Larimer
Co-Founder
Daren Nordhagen
Chairman Of The Board
Recent News
Company data provided by crunchbase