Red Envelope Consulting · 1 day ago
Fulfillment Specialist
Indianapolis,IN,US
Full-time
Onsite
Entry, Mid Level
2+ years expRed Envelope Consulting is a fast growing, exciting company headquartered in Indianapolis, Indiana. They are seeking a highly organized and motivated Fulfillment Specialist who is responsible for all day-to-day receipt to shipment of new equipment sales of x-ray garments for hospitals, serving as the primary point of contact for internal and external stakeholders.
EducationConsultingOutsourcingHuman ResourcesTraining
Responsibilities
Coordinate with internal teams to schedule and execute new equipment fulfillment and related services
Maintain accurate and timely Service Order Case tickets, documenting all completed work
Serve as the primary contact point for internal and external stakeholders for all new equipment and RMA-related details
Manage escalated issues by identifying root causes and delivering timely, customer-focused solutions
Assist customers with inventory management system (RadComply) questions and issues
Assist with managing the Fulfillment Inbox , ensuring prompt and accurate responses to customer and internal inquiries
Maintain clean, accurate, and up-to-date case records in Salesforce
Qualification
Required
2+ years of experience in order fulfillment, customer service, logistics, or service operations (or equivalent experience)
Demonstrated success connecting and communicating effectively with a wide range of internal and external stakeholders
Experience with CRM systems, strong preference for Salesforce experience
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Professional communication style, both written and verbal
Benefits
Full benefits package, including health, dental, vision, and a 401k employer match.
Company
Red Envelope Consulting
Red Envelope Consulting provides human resources and training services.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2023-09-11Acquired
Leadership Team
Chelsea DuKate
Founder & President
Company data provided by crunchbase