Gainwell Technologies · 1 day ago
Member Workflow / Helpdesk Agent - Oklahoma City, OK (On-site)
Oklahoma City, OK
Full-time
Onsite
Entry Level
2+ years expGainwell Technologies is seeking a Member Workflow / Helpdesk Agent to perform standard processing and quality tasks in support of outsourced services. This role involves understanding the client's business, ensuring adherence to service level agreements, and managing company confidential data according to policy.
HealthcareInformation TechnologyHealth Care
Responsibilities
Performs standard, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area
Demonstrates knowledge and skill in assigned work processes
Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements
Contributes to problem identification and resolution
Interprets, audits and reconciles reports for accuracy or completeness
Prepares and maintains standard reports for management and clients
Handles company confidential data according to policy and guidelines
Adheres to existing security policies and procedures
Qualification
Required
High school diploma or G.E.D
Two or more years of experience with business process service delivery and improvement, preferably in an outsourcing environment
Experience working with client company product and/or services
Experience working with client company industry and/or functional area
Experience working with business solutions software
Communication skills
Personal computer and business solutions software skills
Organization skills to balance and prioritize work
Ability to multi-task
Ability to work independently and as part of a team
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase