Stoneside Blinds & Shades · 11 hours ago
Field Service Coordinator
United States
Full-time
Remote
New Grad, Entry Level
$24/hr - $28/hrStoneside Blinds & Shades has been transforming homes and delighting customers for over 16 years. They are currently hiring a Field Service Coordinator to manage appointment scheduling for installers, ensure timely deliveries, and communicate effectively with clients and team members.
E-CommerceE-Commerce PlatformsHome DecorHome ImprovementRetail
Responsibilities
Manage appointment scheduling for installers within assigned geographic markets
Confirm accurate tracking and timely deliveries prior to scheduling and work with Third-Party Coordinator when issues arise
Ensure optimal scheduling efficiency by going back and mapping out installer and designer’s day and adjusting calendars as needed
Keep up to date meetings to include market center calls, 1:1’s, Operation calls, etc.…
Identify traveling needs and assist with determining the best installer to travel while keeping in mind market demand and cost
Review market calendars on a weekly basis to ensure accuracy of appointments in NetSuite and scheduling platform. Ensure both platforms have the same appointment information
Support designers and installers by balancing schedules and workload distribution
Assist field teams by addressing scheduling conflicts or last-minute changes efficiently by addressing all issues that come directly to you and that are included in the Teams scheduling chat
Make outbound calls to follow up on web form inquiries from clients seeking consultations
Schedule consultations efficiently while considering market-specific availability
Communicate with clients, installers, and designers to confirm, reschedule, or adjust appointments as needed
Make outbound calls to follow up on scheduling requests, inquiries, and confirmations
Maintain and manage team folders (CC, Solutions, IDC)
Assist Client Relations Coordinator with inbound call overflow and handle scheduling inquiries during peak hours
Qualification
Required
Align with our mission and values and want to be part of a team where everyone loves their job
Friendly, positive, and customer-focused demeanor
Strong organizational skills with the ability to manage multiple priorities effectively
Excellent verbal and written communication skills
High attention to detail with a commitment to accuracy
Proven ability to consistently deliver a 5-star customer experience
Comfortable learning and using new technology and systems
Ability to prioritize tasks and adapt quickly to scheduling changes
Strong problem-solving skills with the ability to thrive in a fast-paced environment
Must have reliable, high-speed internet access suitable for a remote work environment
Company
Stoneside Blinds & Shades
Stoneside Blinds & Shades is the nation’s fastest growing custom window coverings company.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mickey Fain
President & CEO
Recent News
Company data provided by crunchbase