NEOGOV · 1 day ago
Technical Support Technician (Tier 2) - IT Customer Support Specialist III - 60027643
Lexington County, SC
Full-time
Hybrid
Mid Level
$45K/yr - $77K/yr
4+ years expNEOGOV is seeking a Tier 2 Help Desk Technician to provide intermediate-level technical support to end users. The role involves resolving escalated issues, assisting with hardware and software, and managing inventory and network support.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
Responsibilities
Provide in-person, telephone, and email technical support to end users for desktop applications, web applications, productivity software, web publishing tools, and custom agency software
Diagnose, resolve, and document technical issues while maintaining resolution reports, FAQs, and knowledge-base articles to support future troubleshooting
Conduct computer moves, equipment additions, and configuration changes for agency staff
Perform hardware inventory duties, including equipment receipt documentation, tagging of new assets, and periodic physical inventory validation
Assist with agency-wide technical upgrades and routine maintenance of desktop and laptop systems
Support installation, configuration, update, and maintenance of desktop systems, laptops, peripherals, and related software in accordance with agency standards
Perform hardware break/fix services and assist IT Management with diagnostics for desktop environment issues
Perform basic management, configuration, and troubleshooting of audio-visual systems and presentation technologies used in agency meeting spaces
Support operation of recording equipment, projectors, flat-panel displays, video cameras, and video-conferencing or collaboration platforms
Assist with troubleshooting and maintenance of the agency’s LAN/WAN infrastructure
Participate in departmental technology projects and support tasks assigned by IT management
Help maintain password integrity, file system security, and adherence to security guidelines within the agency computing environment
Qualification
Required
A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelor's degree in a related field may be substituted for the required work experience
Preferred
Bachelor's Degree in Information Technology, Computer Science, Engineering, Technology, Mathematics, or Management Information Systems and four (4) years of related experience
Associate degree and six (6) years of experience with: Computer hardware and software, Modern network equipment, Server administration, Web or programming development, Audiovisual systems, Desktop/email/phone support for end users
Benefits
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
15 days of annual (vacation) leave per year.
15 days sick leave per year.
13 paid holidays.
State Retirement Plan and Deferred Compensation Programs.
Health insurance; retirement and savings plan options; and paid vacation and sick leave.
Tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase