Royal Caribbean Group · 1 day ago
Specialist, Casino Player Development
Miami, FL
Full-time
Onsite
Mid, Senior Level
3+ years expRoyal Caribbean Group is seeking a dynamic and results-driven Player Development Specialist to join their Casino Operations team. This position is responsible for building and nurturing relationships with high-value gaming customers to increase onboard gaming spend and visit frequency.
Travel
Responsibilities
Drive profitable new gaming revenue to Royal Caribbean ships through strategic player development and customer acquisition initiatives
Independently evaluate guest metrics to determine appropriate stateroom, onboard, and discretionary comps for high-value guests, in alignment with company guidelines and authorization levels
Utilize the casino rewards program, direct mail/email offers, and guest insights to grow spend and frequency among a personal portfolio of premium players, meeting annual net gaming revenue and booking goals
Plan, host, travel to and execute shipboard player development events in collaboration with VIP marketing to increase guest engagement and foster brand loyalty
Travel as needed to ships or land-based casinos to support VIP events and player development efforts
Reactivate lapsed customers from the database and identify opportunities to attract new high-value players
Resolve customer issues effectively to ensure satisfaction and encourage repeat sailings
Prospect new casino guests through telemarketing, email outreach, and event invitations to drive first-time visits and long-term loyalty
Stay informed on casino marketing reinvestment strategies and competitor loyalty programs to maintain a competitive edge
Demonstrate a strong understanding of customer profitability using available systems and reporting tools
Recommend and support new reinvestment strategies and promotional initiatives aimed at attracting and retaining high-end customers
Facilitate access to funds for premium players via casino credit and other approved cash access methods, in compliance with RCI guidelines
Manage and service bookings for high-value guests, ensuring a seamless experience from reservation to sailing
Collaborate with shipboard and shoreside teams to meet and exceed guest expectations
Perform additional duties as assigned to support the success of the Player Development program
Communicating with customers evenings, weekends, and holidays is often necessary and may be required to meet goals and business objectives
Ability to communicate information clearly and professionally to clients & colleagues
Qualification
Required
Bachelor's degree in a related field or equivalent professional experience
Minimum of 2 years in a customer-facing role within the casino, hospitality, entertainment, or related industry
At least 3 years of recent experience in Player Development or Casino Marketing
Strong analytical skills with the ability to interpret data and make informed decisions
Energetic, assertive, and goal-oriented, thriving in a competitive and performance-driven environment
Exceptional communication skills across multiple platforms, including in-person, phone, email, and digital messaging
Proven experience in networking and sales, with a focus on relationship-building
Ability to independently resolve customer concerns and manage escalated situations with professionalism
Self-motivated with the ability to work independently and manage a flexible schedule to meet performance goals
Willingness and ability to travel overnight and on weekends as required
Fluent in English; proficiency in additional languages or dialects is highly desirable
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and capable of quickly learning new software applications
Entrepreneurial mindset with a proactive approach to identifying and pursuing new business opportunities
Benefits
Competitive compensation and benefits package
Excellent career development opportunities
Company
Royal Caribbean Group
Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world.
10001+ employees
H1B Sponsorship
Royal Caribbean Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (19)
2023 (12)
2022 (14)
2021 (4)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$15.43BKey Investors
RCI HoldingsMorgan Stanley
2025-09-22Post Ipo Debt· $1.5B
2025-05-14Post Ipo Debt· $2.28B
2024-09-16Post Ipo Debt· $1.5B
Leadership Team
Jason Liberty
Chairman and Chief Executive Officer
Matt Denesuk
SVP, Chief AI Officer
Recent News
2026-02-05
2026-02-04
Company data provided by crunchbase