Capital One · 20 hours ago
Work from Home - Customer Service Coordinator - CX Solutions
Wilmington, DE
Full-time
Hybrid
Entry Level
$44K/yr - $44K/yr
2+ years expCapital One is a financial services company that is committed to changing banking for good. They are seeking a Customer Service Coordinator who will provide exceptional support to customers while working from home, demonstrating strong communication skills and a customer-focused approach.
Financial Services
No H1B
Responsibilities
Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Communicate effectively with peers, management and customers
Exercise good judgment and independent decision-making skills
Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record
Qualification
Required
High School Diploma, GED, or equivalent certification
At least 2 years customer service or call center Experience
At least 1 year of experience using Google Suite or Microsoft office
Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Communicate effectively with peers, management and customers
Exercise good judgment and independent decision-making skills
Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record
Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Preferred
At least 3 years of customer Service or call center experience
At least 6 months of experience in the Financial Industry
Benefits
Medical, Dental, Vision, Prescription coverage Day 1
Flexible Schedule Options
Paid Time Off
Wellbeing offerings such as backup childcare and Mental Wellness support
Tuition Reimbursement
Paid Training and Development offered quarterly
Flexible Spending Account
Life Insurance
Disability Insurance
401 K and Stock Purchase Plan
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-02-05
Company data provided by crunchbase