Félix · 11 hours ago
Senior UX Researcher
Texas, United States
Full-time
Hybrid
Senior Level
5+ years expFélix is building a financial ecosystem for Latin immigrants in the U.S. and is seeking a bilingual User Experience Researcher to uncover meaningful insights about users' interactions with their products. The role involves establishing research practices, leading projects, and fostering a culture of curiosity and empathy within the company.
AppsArtificial Intelligence (AI)BlockchainFinTechMobile PaymentsNatural Language ProcessingPayments
Responsibilities
Establish Félix’s research vision and practice, defining standards and methodologies that support both long-term discovery and fast, iterative learning
Lead end-to-end research projects: define goals, write screeners and guides, recruit users (senders, receivers, agents), moderate sessions in English and Spanish, analyze data, and synthesize insights
Build a culture of curiosity and empathy across the company by communicating findings through storytelling, creative artifacts, and engaging presentations
Empower others to research by mentoring designers, PMs, and engineers on basic testing and discovery techniques
Partner with Data and Product Analytics to merge qualitative and quantitative insights into a full picture of user behavior, trust, and retention
Conduct your own data analysis using behavioral data, funnels, and survey results to complement qualitative research and identify actionable patterns in user behavior
Maintain a centralized research repository, creating a shared source of truth about user needs and behaviors across regions
Shape the Design & Research culture at Félix, contributing to hiring, rituals, and process improvements as we scale
Qualification
Required
5+ years of UX research experience within a product organization, ideally in fintech, messaging platforms, or direct-to-consumer apps
Fluency in Spanish and English (spoken and written), essential for leading research across Latin American and U.S. user segments
A degree in Human-Computer Interaction, Psychology, Cognitive Science, or a related field (graduate degree a plus)
Deep expertise across qualitative and quantitative research methods, from generative interviews and ethnography to usability testing and survey design
A solid grasp of data and behavioral analytics, and the ability to collaborate closely with product analysts to connect dots across data sources
Excellent storytelling skills, able to craft clear, persuasive narratives that influence product and business decisions
A passion for building financial trust and inclusion through thoughtful, user-centered design
These are the applicable requisites, although equivalent competencies in any of the above will also be considered
Preferred
We're a distributed team looking to hire in Texas, Florida, and California. Ideally, you're based in one of these regions and are open to traveling periodically for team collaboration
Benefits
Competitive salary
Initial stock options grant
Annual performance bonus
Health, dental, and vision plans
401(k)
Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
Continuous learning opportunities
Unlimited PTO
Paid parental leave
Empowering opportunities for growth in a dynamic entrepreneurial environment
Company
Félix
Félix is a chat-based platform that enables Latinos in the US to send money abroad.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$99.53MKey Investors
QED InvestorsCastle Island VenturesSwitch Ventures
2025-04-03Series B· $75M
2024-05-28Series A· $5.4M
2024-01-22Series A· $11.17M
Leadership Team
Manuel J Godoy
Co-Founder & CEO
Bernardo Garcia
Co-Founder
Recent News
2025-11-19
2025-11-19
Company data provided by crunchbase