Resourceful · 11 hours ago
Service Technician
SD Metro Area
Contract
Onsite
Mid Level
4+ years expResourceful is seeking an experienced and customer-focused Field Service Technician to join their Managed Services team. This role involves providing hands-on technical support and maintenance for Windows-based systems at healthcare client sites, ensuring compliance with healthcare security requirements and delivering exceptional customer service.
Information Technology & Services
Hiring Manager
Genie Tower
Responsibilities
Re-image and configure Windows client computers according to company and client standards
Install, upgrade, and replace system components (RAM, SSDs, network cards, peripherals, etc.)
Perform routine system maintenance, diagnostics, and troubleshooting
Ensure all hardware and software installations meet healthcare security and compliance requirements (e.g., HIPAA)
Maintain a professional demeanor while working in clinical and administrative areas
Communicate clearly, respectfully, and effectively with non-technical users
Manage scheduling for services at client sites and plan efficient routes
Successfully complete onsite training at the client facility in the San Francisco Bay area
Document all work performed, including device configurations, asset information, and ticket updates
Escalate complex technical issues to senior engineers or the service desk as appropriate
Collaborate with remote MSP teams to ensure seamless delivery of IT services
Follow all safety and security protocols while working in healthcare facilities
Qualification
Required
4+ years of experience in field service, IT support, or a similar technical role involving computer controlled systems, instruments or machinery
Must be able to attend and successfully complete onsite training at the client facility in the San Francisco Bay area
Valid driver's license and reliable transportation (onsite visits required)
Ability to lift and carry computer equipment (up to 40 lbs.)
Must pass background checks and meet healthcare site access requirements
Availability to work during standard business hours, with occasional after-hours support as needed
Regional travel is required
Proficiency with Windows 7/10/11 setup, imaging, and troubleshooting
Experience with endpoint management tools
Understanding of networking fundamentals (IP addressing, connectivity, Wi-Fi troubleshooting)
Familiarity with hardware installation and component upgrades
Experience with ticketing and documentation systems (e.g., ConnectWise, ServiceNow, Autotask)
Excellent communication and interpersonal skills
Strong customer service orientation and ability to build trust with clients
Dependable, self-motivated, confident, and able to work independently with minimal supervision
Represent the MSP client with professional presence and situational awareness in sensitive healthcare environments
Strong organizational skills and attention to detail
Preferred
CompTIA A+, Network+, or Microsoft certifications
Prior experience working in healthcare IT environments
Prior experience working on instrumentation
Knowledge of HIPAA and data privacy best practices
Benefits
Competitive compensation
Training opportunities
Career advancement
Company
Resourceful
At Resourceful, we're more than a consulting services organization; we're a dynamic talent provider dedicated to meaningful human connections.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dan Kearney
Chief Executive Officer
Genie Tower
Chief People Officer
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