ConcertAI · 18 hours ago
IT Systems Engineer
Greater Philadelphia
Full-time
Onsite
Mid, Senior Level
5+ years expConcertAI is building the future of precision medicine, utilizing advanced artificial intelligence and real-world data to enhance healthcare outcomes. The IT Systems Engineer will be responsible for planning, engineering, designing, and maintaining the IT infrastructure, ensuring the excellence of the company's information technology services portfolio.
AnalyticsArtificial Intelligence (AI)BiotechnologyOncologyPharmaceuticalSaaS
Responsibilities
Maintain health of IT infrastructure, servers, and workstations (tuning, monitoring, deployment, migrating, upgrading, patching, analysis, issue resolution, etc.)
Perform required onboarding and offboarding tasks related to access into ConcertAI systems/environments
Manage IT assets to include Windows laptops and MacBooks
Configure, implement, and maintain infrastructure for ConcertAI offices
Manage backups: monitor, ensure success, remediate failures, manage integrity, perform monthly checks, execute yearly disaster recovery testing, perform on-demand recovery, extraction and restorations as needed
Manage and perform administrative functions for ConcertAI’s enterprise O365
Actively participate in help desk support activity via ticket resolution, escalation with consistent customer service excellence (communication, follow-up, ticket closure)
Participate in and remediate security or other issue/incident observations reported by tools such as anti-malware, MDM, mail-delivery, SPAM filtering, Tenable, third-party penetration tests, internal audits, third-party audits, customer audits, SOC2/HITRUST activities and other duties as assigned
Qualification
Required
Bachelor's degree in relevant field with 5 years of experience or associates degree in relevant field with 7 to 10 years of experience in relevant field
Minimum 2 year experience in an enterprise O365 environment and intermediate level SQL server administration
Exposure to scripting, i.e.: PowerShell, SQL queries, etc
Demonstrated work experience in the above areas under the position responsibilities
Initiative to proactively assist the Senior Director of IT and team members with ideas, resolution paths, execute business workflows & technology process improvement
Foresee potential issues and initiate resolution
Intermediate Excel experience with the ability to collect, organize, analyze, and present data
Work both independently and with a broader team as an integrated team participant
Closely follow instructions and ability to ask for clarification/help as needed
Excellent “soft-skills” along with proven written and verbal communication with the ability to write effective messages, reports, generate work instructions, develop flow diagrams, and present information to small groups
Outstanding customer service skills
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with basic nonverbal symbolism (formulas, equations, graphs, etc.). Ability to deal with abstract variables and concepts
Company
ConcertAI
ConcertAI is an AI-powered SaaS data company that develops medical research tools in oncology.
1001-5000 employees
H1B Sponsorship
ConcertAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$300MKey Investors
Sixth StreetDeclaration Partners
2022-03-29Series C· $150M
2020-01-13Series B· $150M
Leadership Team
Eron Kelly
Chief Executive Officer
J. Michael Myshrall
Chief Financial Officer
Recent News
2026-02-04
Clinical Trials Arena
2026-02-03
Company data provided by crunchbase