Seneca Resources Company, LLC · 1 day ago
Incident Manager (Service Management)
Glen Allen, VA
Contract
Hybrid
Mid, Senior Level
$50/hr - $55/hrSeneca Resources Company, LLC is a staffing and consulting firm that partners with professionals to help them grow their careers. They are seeking a highly skilled Incident Manager to lead enterprise-level IT service operations, focusing on incident, problem, change, configuration, and service level management processes.
Oil & Energy
Responsibilities
Lead and manage high-priority Major Incidents across complex enterprise environments, ensuring rapid service restoration and effective stakeholder communication
Coordinate internal and external resolver teams during critical outages and service disruptions
Perform risk and impact analysis for high-risk changes to protect customer experience and service integrity
Own the Problem Management lifecycle , including root cause analysis (RCA), stakeholder engagement, and executive reporting
Proactively analyze incident trends to identify recurring issues and drive preventative problem management initiatives
Monitor, manage, and continuously improve ITIL process maturity across Incident, Problem, Change, Configuration, and Service Level Management
Deliver ITSM and ITIL training, coaching, and process guidance across IT teams
Track, analyze, and report Service Level performance (SLAs, OLAs, KPIs) with actionable insights and improvement recommendations
Partner with Service Owners and IT leadership to improve service reliability, operational resilience, and customer satisfaction
Support enterprise governance frameworks and compliance initiatives across IT operations
Qualification
Required
Proven experience in Incident Management, IT Service Management (ITSM), and ITIL process leadership
Strong expertise in Major Incident Management, Problem Management, Change Management, and Service Level Management
Excellent stakeholder communication and executive presentation skills
Ability to analyze operational data and translate insights into performance improvements
Strong organizational, leadership, and time management capabilities
Experience working within IT governance frameworks (e.g., COBIT, SOX)
Service management process leadership experience across enterprise environments
ITIL v3 or v4 Foundation certification (required)
Preferred
Experience with ServiceNow ITSM
Additional ITIL certifications
Benefits
Comprehensive health, dental, and vision coverage
401(k) retirement plans
Company
Seneca Resources Company, LLC
Seneca Resources Company, LLC, the exploration and production segment of National Fuel Gas Company, headquartered in Houston, Texas, explores for, develops, and produces natural gas in the Appalachian Region including the Marcellus and Utica Shales.
Founded in 1913
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John McGinnis
Chief Operating Officer
Todd Abbott
Chief Operating Officer
Company data provided by crunchbase