Early Learning Ventures · 2 hours ago
Bilingual Customer Service Representative
Denver Metropolitan Area
Full-time
Hybrid
Entry Level
1+ years expEarly Learning Ventures (ELV) is seeking a Client Success Specialist to join their Business Services Team, passionate about supporting early childcare programs. This role involves interacting with childcare programs and providing training on ELV’s web-based software and services.
EducationOffice Administration
Hiring Manager
Éva Badó
Responsibilities
Serve Early Child Care programs, remotely and in person, by providing product and service information, troubleshooting, and resolving product and service problems
Deliver training on products and services to Early Child Care program directors and staff in a variety of formats, including instructor-led and webinars
Assist in developing and maintaining training content for both in-person and online trainings
Support retention of existing Early Child Care clients and provide onboarding and implementation support for new clients
Maintain accurate records in various reporting databases and prepare product and service reports
Establish and maintain effective relationships with internal and external stakeholders, providing feedback and reinforcement regularly
Follow project objectives, policies, procedures, and performance standards within the boundaries of requirements and project specifications
Maintain thorough follow-up with customers, direct reports, team members, and the entire organization
Assist with technology product updates and quality assurance
Collaborate with cross-team work as needed
Perform other duties as assigned
Assist with occasional translations
Utilize CRM tools to track client support and follow-ups
Qualification
Required
Fluent in both English and Spanish, with excellent written and verbal communication skills in both languages
Detail-oriented and results-focused
Ability to learn new software systems quickly
Excellent time-management and prioritization skills
Solid project and product management skills, with demonstrated experience delivering on a deadline
Independent thinker and problem solver
Resourceful with good follow-up skills
Commitment to seeing tasks through to the end
Presence of mind, analytical thinking, and logical thinking
Ability to accept, promote, and lead change within the work environment
Effective influence and communication skills cross-functionally
Desire to work in a fast-paced, ever-changing environment
Preferred
Bachelor's Degree preferred
1-3 years' experience in customer service, data entry, product training
Proficient with Microsoft Office Products
Familiarity with multiple operating systems and cloud-based applications
Familiarity with CRM tools
Ability to navigate multiple browsers, tabs, and windows
Dedicated private workspace on remote workdays
Reliable internet connection with a minimum download speed of 90 Mbps and minimum upload speed of 15 Mbps
Company
Early Learning Ventures
Early Learning Ventures help children develop strong learning foundation through universal access to high-quality early childhood education.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Delta Dental of Colorado Foundation
2022-01-20Grant
Leadership Team
Judy Williams
Chief Executive Officer
Tim E Garcia
Chief Operating Officer
Recent News
2024-11-06
GlobeNewswire News Room
2024-10-31
deltadentalcofoundation.org
2022-04-07
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