Turnberry Solutions · 17 hours ago
ServiceNow Administrator/Developer
United States
Contract
Remote
Senior Level, Lead/Staff
$100K/yr - $145K/yr
8+ years expTurnberry Solutions is a company that specializes in digital modernization practices. They are seeking a ServiceNow Administrator/Developer to provide development and configuration resources for the ECM Platform, assist in user acceptance testing, and support defect resolutions while administering the ServiceNow tool.
ConsultingManagement Consulting
Responsibilities
Provide development resources to assist product owners and provide development and configuration of the ECM (ServiceNow) Platform:
Develop designs of assigned user stories or components based on the business requirements and current ECM Platform designs
For assigned user stories, configure modules in the ECM Platform or build code as needed
Conduct technical quality reviews and unit testing of the developed user stories
Identify and address defects and performance problems resulting from the unit testing activities
Demonstrate the developed user stories or functionality as requested
Assist in user acceptance testing (“UAT”) as requested
Support resolutions for defects identified in platform configurations of ServiceNow Core, modules or integrations:
Support mitigation activities for identified critical (“P0”) to low priority (“P4”) UAT defects and P0 and P1 platform production defects
Act as level 3 support to resolve P0 and P1 defects that are identified as configured issues
If applicable, attempt to replicate the P0 and P1 defect in the QA environment
Document resolutions in user stories, for the ECM product backlog or immediate deployment as relevant
Perform a root cause analysis as requested for P0 and high priority P1 defects
Develop and configure new features for the Enterprise Case Management (“ECM”) system in ServiceNow
Integrate applications into ECM; the below ECM ServiceNow modules are in scope for this program:
Case management
Integrations
Service portal
Service catalog
Agent chat
Advanced work assignment
Interaction management
Agent workspace
Service level management
Reporting and analytics
Administer ServiceNow tool
Configure Application UI
Configure Workflow
Customize ServiceNow applications
Facilitate rollout of new applications and modules
Facilitate onboarding of new clients on the ServiceNow platform
Collaborate effectively with other ServiceNow administrators to develop global solutions
Handle general updates and configuration changes/requests
Identify system deficiencies and recommend solutions
Adhere to ServiceNow development standards
Prioritize multiple tasks effectively
Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
Ensure tool configuration consistency across development, stage, testing and production environments
Participate in ongoing production support and end user support
Qualification
Required
8+ years of ServiceNow Administration a/o Development
Bachelor's degree in technical discipline or related field or an equivalent combination of education and experience as required for the specific job level
Preferred
Degree in Computer Science or MIS
Benefits
Comprehensive healthcare package (medical, dental, vision)
Disability and group term life insurance
Health and flexible spending accounts
Utilization bonus
401(k) with match
Flexible time off for salaried employees
Parental leave for salaried employees
Flexible work arrangements
Company
Turnberry Solutions
Turnberry Solutions is a business and technology consulting and implementation firm that believes brilliant strategy only matters when paired with excellent execution.
1001-5000 employees
H1B Sponsorship
Turnberry Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (17)
2023 (21)
2022 (28)
2021 (27)
2020 (57)
Funding
Current Stage
Late StageLeadership Team
Joe Rose
Co-Founder
Michael Kucza, CPA
Chief Financial Officer
Recent News
2024-01-03
Business Journals
2022-12-13
Company data provided by crunchbase