Pyramid Global Hospitality · 11 hours ago
Group Rooms Coordinator
Wisconsin Dells, WI
Full-time
Onsite
Entry Level
$18/hr - $20/hr
1+ years expPyramid Global Hospitality is a company that values its employees and is dedicated to creating a supportive work environment. The Group Rooms Coordinator will serve as the primary liaison between Sales, Reservations, and Front Office teams, ensuring efficient management of group room blocks and guest details to deliver seamless group experiences.
Hospitality
Responsibilities
Manage all aspects of group room blocks, including setup, monitoring, pickup, and release of unused rooms
Communicate with Sales, Conference Services, and Reservations teams to ensure all group details are accurate and up to date
Input and maintain group information, billing instructions, and rooming lists in the property management system
Prepare group resumes and communicate key details to Front Office, Housekeeping, and other relevant departments
Process rooming list changes, special requests, and VIP designations in a timely and professional manner
Verify billing arrangements and coordinate with Accounting for group deposits, billing, and final reconciliations
Provide prompt and courteous service to meeting planners, group contacts, and internal teams
Track and report on group pickup pace, cut-off dates, and attrition to support revenue management decisions
Maintain detailed documentation of all group communications, modifications, and confirmations
Assist with overflow and individual reservations during high-volume periods as needed
Ensure all group correspondence aligns with Dellshire Resort brand standards and service expectations
Support the Reservations Manager with departmental administrative duties as requested
Qualification
Required
High school diploma or equivalent required
Minimum 1–2 years of hotel or resort reservations or sales coordination experience required
Strong organizational and communication skills with attention to accuracy and detail
Proficiency in Microsoft Office Suite, particularly Excel and Outlook
Excellent interpersonal and problem-solving abilities
Ability to handle multiple priorities and meet deadlines in a fast-paced environment
Professional demeanor with a commitment to providing exceptional guest and client service
Flexibility to work varied hours including weekends and holidays as required by business needs
Other duties as assigned by Manager
Preferred
Degree or coursework in Hospitality Management
Knowledge of property management and reservations systems (Opera, SynXis, or similar)
Benefits
Comprehensive health, dental, and vision coverage
Paid time off and holidays
401(k) with employer match
Associate recognition programs
Exclusive discounts and family perks
Free employee meal daily
Company
Pyramid Global Hospitality
Pyramid has extensive experience in providing core operational infrastructure and strategies for a wide range of full-service properties.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Ares Management,Bain Capital Credit
2023-02-28Debt Financing
Leadership Team
Anthony Torres
Vice President of Food and Beverage
Recent News
2025-10-16
Company data provided by crunchbase