Gordon Flesch Company · 1 day ago
Onsite Service Technician
Madison, WI
Full-time
Onsite
New Grad, Entry LevelGordon Flesch Company is an employer of choice throughout multiple states, offering exceptional benefits and a supportive work-life balance. The Onsite Service Technician will primarily service printers and Multi-Functional Devices, troubleshoot connectivity issues, and provide quality customer service to both internal and external customers.
ComputerInformation TechnologyRoboticsSoftware
Responsibilities
Complete technical training as assigned both at GFC locations and at manufacturer’s national training facilities
Develop ability to work independently
Primarily service printers and Multi-Functional Devices
Become proficient in servicing assigned equipment
Troubleshoot basic connectivity issues (print/scan)
Update and maintain machine firmware as needed
Assist in software installations and support
Maintain accurate car stock inventory
Efficiently manage service call assignments based on location and priority levels
Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software
Provide quality customer service with both internal/external customers
Qualification
Required
High school diploma or equivalent
Good organizational skills
Good verbal and written communication skills
Proficient use of company-provided technology such as: laptops, smartphones, and software applications
Ability to pass drug screenings and background checks as required
Ability to lift 75 pounds
Preferred
Basic understanding of electronics and mechanical systems
Basic understanding of network connectivity
Benefits
Medical
Dental
Personal Time
Vacation Time
401(k)
401(k) match
Wellness Program
Company
Gordon Flesch Company
The Gordon Flesch Company is an office technology solutions provider .
Founded in 1956
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Flesch
President/CEO
Recent News
2022-07-08
Company data provided by crunchbase