Argonne National Laboratory · 7 hours ago
Facility Amenities Program Manager
Lemont, IL USA
Full-time
Onsite
Senior Level, Lead/Staff
$95K/yr - $149K/yr
10+ years expArgonne National Laboratory is seeking a senior-level Facility Amenities Program Manager to provide enterprise-wide leadership for the Laboratory’s hospitality and amenity programs. The successful candidate will deliver exemplary customer experience while developing new service models and operational approaches that advance Lab-wide objectives.
EnergySecuritySocial Impact
Responsibilities
Provide Lab-wide strategic leadership, governance, and standards for all employee, student, and visitor amenities, establishing service models and long-range plans to enhance on-site and off-site experience
Develop and implement new programs, methods, and frameworks to address complex and evolving workforce, visitor, and operational needs
Initiate and lead high-complexity projects and initiatives that enhance customer experience, optimize resources, and advance institutional objectives
Provide executive-level oversight of high-profile events, conferences, and VIP meetings; independently assess customer needs and direct on-site/off-site vendors to meet or exceed expectations
Establish standards and drive improvements for conference space reservation, utilization, and meeting implementation processes, identifying efficiencies and user benefits at an enterprise level
Direct strategic management of off-site spaces at Harper Court (Chicago) and Spaces (Washington, DC), including space utilization, lease compliance, and coordination with building operators/landlords, technology support, and required services
Establish strategy and governance for the local hotel program and recommend/implement improvements that support Lab-wide travel and visitor objectives
Provide leadership as the senior principal customer contact for amenities services and the visible face for senior Lab management interaction with amenity services
Directly manage supervisory/professional staff (including administrative support as applicable) and provide executive oversight of a large contractor workforce (30+), ensuring performance, accountability, and compliance
Serve as the Laboratory’s senior Technical Representative for amenity-related contracts and leases, leading RFP development, contract strategy, execution, and vendor governance; ensure work is performed in accordance with contract requirements and Lab policies (including safety and security)
Serve as the Building Manager for the facilities that house amenities, including maintenance, repairs, infrastructure, and operational issues
Provide financial planning and oversight (including budgets, space/lease charges, and contract obligations), and manage performance of a significant portfolio of amenity contracts and leases (including contracts exceeding $2M, as applicable)
Develop and advocate for amenities programs & projects funding including budget preparation for the proposed annual budgets
Develop and implement performance management measures/frameworks to assess vendor effectiveness, drive continuous improvement, expand services, and increase utilization/customer base
Represent the Laboratory to senior management, DOE, external agencies, other DOE laboratories, and industry organizations; coordinate efforts across organizational lines and participate in relevant forums to identify trends and enhancements
Monitor industry trends and regulatory considerations; originate enhancements that improve service quality, efficiency, sustainability, and compliance
Advocating for amenities programs & projects funding and budget preparation for the proposed FY budgets
Acting as the Building Manager for the facilities that house amenities, including maintenance, repairs, infrastructure, and operational issues
Model Argonne’s core values of impact, safety, respect, integrity, and teamwork in all aspects of leadership and decision-making
Qualification
Required
Advanced ability to direct, govern, optimize, and administer Lab-wide amenity programs and facilities supporting employees, visitors, and students (e.g., housing/guest services, food service, recreation, childcare, conference space, local hotels, and general amenities)
Advanced ability to manage off-site leased spaces, including comprehensive understanding of building operations, lease terms, compliance requirements, and appropriate uses of space
Demonstrated ability to develop new methods, service models, and strategic frameworks to enhance and evolve amenity programs and improve user experience
Advanced business, financial, and marketing acumen, including budget oversight, procurement, and vendor/contract performance management
Advanced written and verbal communication skills to influence senior leadership and achieve Lab-wide objectives
Advanced ability to work across organizational boundaries and effectively engage senior internal and external stakeholders
Advanced organizational skills and ability to manage complex, competing priorities
Recognized subject matter expertise in customer service and customer experience
Extensive knowledge of hospitality/leisure services, food service operations, childcare operations, and conference/event operations
Advanced ability to interpret financial information, manage contracts/leases, and oversee significant resources
Ability to consistently model Argonne's core values of impact, safety, respect, integrity, and teamwork
Bachelor's Degree in Hospitality Management, Business Administration, or related field
Bachelor's degree and 10+ years of progressively responsible professional experience, or an equivalent combination of education and experience
Preferred
Extensive/considerable knowledge of Argonne National Laboratory operations, including safety, security, and DOE requirements
Experience representing an organization in enterprise, inter-laboratory, or multi-institutional forums
Benefits
Comprehensive benefits are part of the total rewards package
Company
Argonne National Laboratory
Argonne National Laboratory conducts researches in basic science, energy resources, and environmental management.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$41.4MKey Investors
Advanced Research Projects Agency for HealthUS Department of EnergyU.S. Department of Homeland Security
2024-11-14Grant· $21.7M
2023-09-27Grant
2023-01-17Grant
Leadership Team
Paul Kearns
Laboratory Director
Venkat Srinivasan
Director, Argonne Center for Collaborative Energy Storage Science (ACCESS)
Recent News
2026-02-05
Government Technology US
2026-02-03
2026-01-25
Company data provided by crunchbase