Brightspeed · 12 hours ago
IT Manager, Order Fulfillment
Charlotte, NC
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expBrightspeed is reimagining how people connect by providing fast, reliable internet services. The IT Manager – Order Fulfillment will lead the design and operation of order fulfillment platforms, ensuring accurate and efficient service activation across various products.
InternetTelecommunicationsWireless
Responsibilities
Lead the design, implementation, and ongoing optimization of order fulfillment, provisioning, and activation workflows across enterprise and wholesale services
Own network inventory and circuit assignment models across Layers 1, 2, and 3, including physical and logical resource management
Oversee ServiceNow Flow Designer solutions supporting order orchestration, provisioning, and fulfillment automation
Partner with Product, Network Engineering, Operations, and Vendors to translate business requirements into scalable, resilient fulfillment solutions
Drive end-to-end delivery across the SDLC including requirements, architecture, design, development, testing, deployment, and production support
Provide hands-on technical leadership for complex issues including development, debugging, performance tuning, and production incident resolution
Define and maintain enterprise architecture, integration patterns, and technical standards for OSS/BSS order fulfillment platforms
Review, document, and publish solution architecture, interfaces, and technical designs
Track and manage KPIs and OKRs related to order cycle time, provisioning accuracy, fallout, and service activation performance
Produce operational and executive reporting on order fulfillment health, delivery risks, and improvement opportunities
Lead and develop a team of engineers through coaching, performance management, and technical mentorship
Influence and align cross-functional stakeholders and vendors to ensure delivery of complex, multi-vendor solutions
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience
8+ years of experience in software development, OSS/BSS platforms, or network provisioning systems
3+ years of experience designing and implementing ServiceNow Flow Designer solutions
3+ years of experience automating Ethernet, TDM, and optical inventory, provisioning, and activation processes
3+ years of experience in fiber and copper inventory management, FTTP provisioning, and service activation
Experience leading teams through the full software development lifecycle
Deep understanding of telecom order fulfillment, network inventory, and service provisioning architectures
Strong expertise in Java / J2EE and enterprise integration patterns
Experience with ServiceNow Flow Designer, workflow orchestration, and automation
Knowledge of Layer 1, 2, and 3 network modeling and circuit design
Ability to design scalable, fault-tolerant OSS/BSS architectures in a multi-vendor environment
Strong analytical, troubleshooting, and performance optimization skills
Ability to communicate technical concepts clearly to business and executive stakeholders
Proven leadership, collaboration, and stakeholder management skills
Fluent in English (written and spoken)
Preferred
Experience with cloud platforms such as AWS, Azure, or GCP
Experience with graph databases for network modeling (e.g., Neo4j)
Background in large-scale telecommunications or network service providers
Benefits
Competitive medical, dental, vision, and life insurance
An employee assistance program
A 401K plan with company match
A host of voluntary benefits
Company
Brightspeed
Brightspeed provides fiber and broadband services, enhancing connectivity for homes and businesses with reliable telecom solutions.
1001-5000 employees
H1B Sponsorship
Brightspeed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (15)
2022 (13)
Funding
Current Stage
Late StageTotal Funding
$6.51BKey Investors
Ohio Residential Broadband Expansion GrantN.C. Division of Broadband & Digital EquityOhio Department of Development
2025-09-15Grant· $13.8M
2025-08-15Debt Financing· $1.65B
2025-06-19Undisclosed· $575M
Leadership Team
Michel Combes
Executive Chairman of the Board and acting CEO
Amy Wulfestieg
Chief Communications Officer
Recent News
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