GOAT Group · 12 hours ago
Consumer Experience Specialist I
United States
Full-time
Remote
New Grad, Entry LevelGOAT Group is a leading platform for authentic sneakers, apparel, and accessories. The Consumer Experience Specialist I will be responsible for resolving customer support issues, providing personalized assistance, and troubleshooting technical issues related to mobile apps and websites.
ApparelConsumer GoodsE-CommerceFashionMarketplaceShoes
Responsibilities
Resolve customer support issues with the utmost patience and by adhering to company policies
Provide fast, accurate, and personalized customer support with a positive attitude through email and chat
Troubleshoot technical issues related to our mobile apps and website
Maintain a position of trust and responsibility by keeping customer information and interactions confidential
Be flexible to carry out other assignments as they come up
Qualification
Required
Be working a shift Pacific Time Zone: 9am - 6pm including a weekend day
Resolve customer support issues with the utmost patience and by adhering to company policies
Provide fast, accurate, and personalized customer support with a positive attitude through email and chat
Troubleshoot technical issues related to our mobile apps and website
Maintain a position of trust and responsibility by keeping customer information and interactions confidential
Be flexible to carry out other assignments as they come up
Passion for sneakers, technology and helping others succeed
Experience delivering customer focused solutions to meet customer needs
A quick learner, a self-starter, able to work independently, and you're willing (and able) to handle the pressures of an increasing level of responsibility
Excellent written and verbal communication skills; able to interact with customers in a clear and concise manner
Must be a team player who is able to make independent decisions based on established guidelines
Must be able to prioritize work and manage time effectively; the ideal candidate thrives in a fast-paced, multi-faceted environment
Must have reliable wifi
Highly organized with demonstrated attention to detail
Must be available and willing to work extended hours as needed (during crunch times!) per day or per week, and holidays, to meet business needs
Benefits
401K
Paid time off
Dental
Medical
Vision
Disability
Life insurance options
Company
GOAT Group
Goat Group is a marketplace for authentic sneakers, apparel, and accessories.
Founded in 2011
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$492.6MKey Investors
Park West Asset ManagementGroupe ArtémisD1 Capital Partners
2022-04-15Series Unknown
2021-06-24Series F· $195M
2021-01-19Corporate Round
Leadership Team
Eddy Lu
Co-founder and CEO
Yunah Lee
COO
Recent News
yicaiglobal.com
2025-03-21
Crunchbase News
2023-08-11
Company data provided by crunchbase