Barracuda · 1 day ago
Technical Support Representative
Alpharetta, GA
Full-time
Onsite
New Grad, Entry Level
0+ years expBarracuda is a leading cybersecurity company providing complete protection against complex threats. They are seeking a motivated and customer-focused Tier 1 Support Technician to provide first-level technical assistance to internal and external users, troubleshooting a wide range of technical issues.
Cloud ComputingEnterprise SoftwareSoftwareCloud InfrastructureSecurity
Responsibilities
Provide first-level technical support via phone, email, chat, and remote tools
Troubleshoot and resolve issues related to:
Operating systems (Windows, macOS, Linux)
Applications (Microsoft 365, VPN clients, collaboration tools)
Network connectivity
Security configurations (firewall, antivirus, backup)
Monitor system and network health, respond to alerts, and escalate incidents as appropriate
Assist with user account management, including provisioning, permissions, and password resets (Active Directory, Azure AD, etc.)
Document incidents, solutions, troubleshooting steps, and known issues in the internal knowledge base
Collaborate with Tier 2 support teams to escalate unresolved or recurring issues
Stay up-to-update with current technologies and participate in ongoing technical training and certification programs
Follow internal workflows and SLAs (Service Level Agreements) using tools such as ticketing systems, remote access platforms and Slack
Qualification
Required
Bachelor's OR associate degree in Information Technology, Computer Science, or a related field OR equivalent combination of technical certifications and hands-on experience
0–2 years of relevant experience in a technical support or IT help desk role
Basic understanding of network protocols (TCP/IP, DNS, DHCP, HTTP, FTP, SMTP, etc.)
Familiarity with Windows and Linux operating systems
Experience with remote support tools (e.g. Zoom, TeamViewer, Anydesk, RDP)
Understanding of ITSM (IT Service Management) platforms and ticketing systems (e.g., Salesforce, Jira, Zendesk, Freshdesk, etc.)
Exposure to cloud services like Microsoft 365, Azure, or Google Workspace
Awareness of basic cybersecurity principles
Familiarity with proxy tools, URL filtering, and diagnostic utilities (e.g., tcpdump, Fiddler, Wireshark)
Strong customer service orientation and clear, professional communication skills
Logical, analytical mindset with effective problem-solving abilities
Eagerness to learn and grow in a technical role
Ability to stay organized, manage time, and prioritize in a high-volume support environment
Team player with a positive attitude and maintain resilience in critical situations
Preferred
Exposure to networking, cybersecurity, or cloud environments is a strong plus
Certifications (preferred, not required): CompTIA A+, Network+, or Security+, ITIL Foundation, Cisco CCNA or equivalent
Basic scripting knowledge (PowerShell, Bash, or Python) is a plus
Benefits
Equity, in the form of non-qualifying options
High-quality health benefits
Retirement Plan with employer match
Career-growth opportunities
Flexible Time Off and Paid Time Off benefits
Volunteer opportunities
Company
Barracuda
Barracuda is a leading global cybersecurity company providing complete protection against complex threats for all size business.
1001-5000 employees
H1B Sponsorship
Barracuda has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (10)
2022 (13)
2021 (12)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$61MKey Investors
Menlo VenturesPalomar VenturesDaiwa Securities Group,NIF Ventures
2007-09-17Acquired
2005-10-17Series Unknown· $15M
2003-04-08Series C· $20M
Leadership Team
Hatem Naguib
Chief Executive Officer
Fleming Shi
Chief Technology Officer
Recent News
2024-04-24
2024-04-24
Company data provided by crunchbase