McKesson · 9 hours ago
Senior Customer Service Specialist
USA, TN, LaVergne
Full-time
Hybrid
Senior Level
$18.77/hr - $31.29/hr
5+ years expMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Senior Customer Service Specialist is responsible for providing world-class customer experience through electronic communication, managing case requests, and ensuring timely resolution of customer inquiries.
BiopharmaBiotechnologyHealth CareInformation TechnologyPharmaceutical
Responsibilities
Support customers with DSCSA return requests by answering questions, resolving concerns, and ensuring timely, accurate assistance
Manage incoming emails and case requests, research issues using internal systems, and respond to inquiries related to returns and post‑sale order concerns
Provides customer service by researching inquiries, coordinating with McKesson teams, and following up with customers via email or phone to ensure complete resolution and satisfaction
Maintain accurate and detailed account documentation in internal system, including but not limited to, case notes, and all customer interactions
Qualification
Required
Typically requires 5+ years of related experience
Minimum of 3-5 years customer service experience or comparable Plasma Distribution industry experience
Strong PC proficiency in MS Office and Outlook
Ability to learn challenging and growing product portfolio
Excellent communication skills
High sense of urgency (working with critical life-saving drugs and time frames)
Strong organization skills required
Excellent customer service communication skills and impeccable track record of reliability
Able to work independently and drive results for customers and account managers
Assist Customers on McKesson technologies
Professional communication with strong written and verbal communication skills and ability to interact with internal/external customers including vendors, sales reps, and co-workers
Extensive knowledge of customer service processes and procedures required
Energetic self-starter with attention to detail who can be resourceful with issue resolution
Able to effectively work in a team environment, collaborating and ensuring open communication to achieve timely completion of all assigned tasks
Able to prioritize and multi-task in order to meet various deadlines and customer expectations
Preferred
Medical supply and pharmaceutical knowledge preferred
Experience using Customer Service technologies including but not limited to: Cisco, Salesforce.com, Workforce Management Tools, Microsoft Applications etc
Benefits
Competitive compensation package
Annual bonus
Long-term incentive opportunities
Company
McKesson
McKesson distributes medical supplies, information technology, and care management products and services.
10001+ employees
H1B Sponsorship
McKesson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (129)
2023 (82)
2022 (142)
2021 (144)
2020 (154)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-11-18IPO
Leadership Team
Brian Tyler
CEO
Jim McAuliffe
CFO
Recent News
Digital Commerce 360
2026-02-08
2026-02-06
2026-02-06
Company data provided by crunchbase